Remote Support Engineer — Platform Reliability & Escalations
$110k - $150kShipScience
- Remote job
ShipScience, based in California, is seeking a Support Engineer to join their remote-first team. This full-time role reports to the CTO and involves ensuring platform reliability for over 700 customers. Your responsibilities include monitoring platform operations, resolving technical issues, and working closely with customers and engineering teams. A competitive salary ranging from $110,000 to $150,000, along with equity and benefits, is offered to candidates passionate about operational excellence. #J-18808-Ljbffr ShipScience
- ShipScience is seeking an experienced Support Engineer to monitor customer account health, resolve technical issues, and collaborate with engineering... ...coverage, a 401(k), and a flexible PTO policy. Join our remote-first team and help shape our support processes as we grow!...Remote jobFlexible hours
$193.8k - $285k
About the Team The Reliability Platform role is a key pillar of... ...the Role As a Software Engineer on the Reliability... ...Replacement of our escalation management tools including... ...your experience will support finding the right... ...Jobs Located in NYC or Remote Jobs Associated With...Remote workHourly payWork at officeLocal areaFlexible hours- MY IT CREW is looking for a Support Escalation Engineer to join their remote team in the United States. This role emphasizes exceptional problem-solving skills and client satisfaction, allowing you to make a significant impact on users. You will handle technical issues...Remote job
- Scalingo recherche un Platform Support Engineer pour fournir un soutien technique à divers niveaux tout en contribuant à l'amélioration continue... ...environnements cloud et des bases de données. Ce poste est entièrement remote avec plusieurs avantages tels que des primes de télétravail...Remote job
- Sinch AB is seeking a Technical Support Engineer to serve as a subject matter expert and address... ...teams to drive resolution and ensure reliability in customer-impacting situations. With... ...networking background. This is a fully remote position based near Atlanta, GA. #J-18...Remote job
$45k - $65k
...to administer and support and we operate as... ...an IT Operations Engineer, you'll own... ...across identity, SaaS platforms, endpoints, and security... ...is a globally remote position offering... ..., handling escalated issues that require... ...troubleshooting, and access reliability Be the person...Remote workFor contractors- ...technology company is seeking a Senior DevOps Engineer to enhance their infrastructure and... ...CI/CD pipelines, and ensuring platform reliability. Candidates should have over 5 years of... ...coverage, and a flexible work environment with remote options. #J-18808-Ljbffr PlenfulRemote jobFlexible hours
$75k - $90k
...Location : Remote, based in the contiguous United States Hours : West Coast... ...:00am PT - 5:00pm PT. Technical Support Escalation Engineer Do you have a passion for problem... ...directly through our Service Management platform. The role involves working closely...Remote workPermanent employmentFull timeWork at office- ...technology company is looking for an Infrastructure Engineer to ensure reliability, security, and performance of their platform. You will oversee infrastructure health and make crucial architectural decisions while supporting product teams. The ideal candidate should have...Remote job
- ULTA Beauty is seeking a Sr IT Engineer - Cloud Site Reliability in Bolingbrook, IL. The role involves designing, developing, and ensuring the sustainability... ...offers full benefits, including health and dental insurance, and is open to remote work. #J-18808-Ljbffr ULTA BeautyRemote work
$61.9k - $141k
...Overview Microelectronics Reliability Lab Support Engineer – Booz Allen Booz Allen’s mission is to empower people to change the world. As a Lab Support... ...unless explicit permission is granted. Work Model Remote : Position may require occasional in‑person work at a Booz...Remote workFull timeContract workCasual workWork at office$112k - $150k
Skyward IT Solutions, LLC in Rockville, Maryland is hiring a Site Reliability Engineer to support CMS. The role involves operating AWS environments, building observability frameworks, and ensuring system performance and security compliance. The ideal candidate has 3-5 years...Remote job$85k - $105k
...Senior Technical Support Engineer This role is a senior... ...will act as the primary escalation point for complex... ...ensure technology remains reliable, secure, and... ...across a distributed remote workforce. This position... ...effective use of technology platforms Requirements:...Remote work$105k - $110k
...application process. Customer Support Engineer Full time New Jersey,... ..., some flexibility /remote work from home with... ...Systems across platforms. Our PowerBuoy® platforms... ...provide clean and reliable electric power and... ...supply chain issues. Escalate issues appropriately...Remote workFull timeContract workWork at officeLocal areaWork from home- ...Technical Support Engineer T38Fax is seeking a talented Technical Support... ...transmissions and improving reliability. Work with PBX systems (... ...and firewall rules. Escalate complex issues to engineering... ...Flexible working arrangements (remote/hybrid options) ~ Generous...Remote workCasual workWork at officeWorldwideFlexible hours
$56.8k - $89.5k
...Technical Support Engineer At Jack Henry, we're more than a technology... ...stability, performance, and reliability of mission-critical systems.... ...client success. This is a remote position and candidates must... ...Investigating and resolving escalated technical issues promptly...Remote workH1bWork at officeLocal area$76.1k - $114.2k
...highly skilled Technical Support Engineer to provide enterprise... ...Provide remote technical support for... ...schematics, PLC code, SCADA platforms, technical documentation... ...improve performance, reliability, and uptime Manage... ...-call schedule as an escalation resource...Remote workLocal areaMonday to Friday- ...are looking to add a Technical Support Engineer for our Cincinnati,OH... ...open tickets on a timely basis. Escalate problems to 2nd tier support when required. Provide remote assistance for software diagnostics... ...support via phone and email. Reliable and dependable, self-...Remote work
- ...for the operation and support of all IT systems across... ...of collaboration, reliability, and continuous improvement... ...occasional on‑call escalation support. Technical Skills... ...administration. Remote access and VPN configuration... ..., macOS, and iOS platforms. Enterprise Level AV Administration...Remote workWork at officeLocal areaFlexible hours
$60k - $100k
...highly customer‑centric Customer Support Engineer who is a product expert and... ..., product, and site reliability teams. You will play a critical... ...Investigate, document, and escalate complex or systemic issues to... ...support tools, CRM systems, and remote support technologies....Remote workFlexible hours$40k - $80k
...Description Deskside support Engineer with a minimum of 7 years of experience... ..., SCCM, VTC, Zoom needed. Escalates complex problems to upper-... ...A+, Net+, Secure+. Must be reliable and have independent transportation... ...to document processes. Remote and Deskside Experience...Remote workFull time- ...Support Engineer Job Category: Technical Requisition Number: SITER001234 Full-Time Remote Plymouth, MI 85253, USA Job Details Description... ...a dedicated Site Reliability Engineer (SRE) to join... ...identifying root causes and escalating complex problems to...Remote workFull timeWork at officeLocal areaWork from homeNight shift
- ...organization, is seeking a Support Engineer to join their team. As a Support... ...high-priority customer escalations. The ideal candidate will demonstrate... ...: Redmond, WA – Fully Remote Pay Range: $29.74 - $32.77... ...skills and ability to operate reliably within a defined shift...Remote workWeekly payContract workTemporary workWork at officeFlexible hoursShift work
$75k - $90k
...seeking a full-time Senior Support Engineer to join our IT team. This is... ...the organization to deliver reliable, secure, and user-focused IT... ...RESPONSIBILITIES Serve as the primary escalation point for L1 and L2 desktop... ...Provide hands‑on and remote support for Windows, mobile...Remote workFull timeWork at officeMonday to Friday- ...organization be more reliable. We do this by building... ...incident management platform that allows companies... ...for a Technical Support Engineer to join our team. If... ...feedback to customers Escalate complex technical issues... ...email, phone, chat, and remote desktop assistance....Remote workHome office3 days per week
$100k - $115k
...to hire our first Technical Support Engineer for Level 1 support at 10Beauty... ...issues in the field through remote access tools. You will... ...video, and remote support tools Escalate complex technical issues to... ...support processes and product reliability Contribute to internal...Remote workFull timeWeekend work$123.2k - $199.1k
Support Enablement and Escalations Engineer (Cortex Cloud) 1 day ago Be among the first 25 applicants Get AI-powered... ...we are. Who We Are This role is remote, but distance is no barrier to... ...Cortex Cloud - The code to cloud to SOC platform that secures apps from code to...Remote workFull time- ...Position Summary As the Technical Support Engineer you will provides advanced... ...role serves as the primary escalation point for complex technical... ...teams via phone, email, remote connections, and case... ...equipment performance and reliability feedback to Engineering and...Remote workSecond jobWork at officeLocal areaWorldwideFlexible hours
$111k - $130k
...is building the data platform to power safe and fair... ...Company. Senior IT Support Engineer (P3) Checkr is building... ...office, ensuring the reliability and performance of... ...systems. Act as the final escalation point for complex and... .... If this role is remote, we have listed the top...Remote workPermanent employmentWork at officeLocal areaRelocationFlexible hours3 days per week$150k - $170k
...Developer to oversee the health and reliability of our SaaS platforms. This hands-on role involves... ..., and mentoring a team of engineers. The position comes with a remote working environment and a competitive... ...AI tools to optimize support operations. #J-18808-Ljbffr DoseSpotRemote work
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