Operations Specialist - Overnight

The Operations Specialist serves as an expert resource representing industry business practices; aligning program administration, logistics, marketing, account management and regulatory compliance into tactical daily operations. Location: This position operates on-site at our Boca Raton, FL location and will operate during the hours of 11pm-7am. What You Will Work On Oversee client scheduling coordination with the ground team and support executive protection operations, information, and data processing. Request, schedule, and track global executive protection agents and/or drivers and any other service requested by the client. Support managers in the Operations Center with PowerPoint presentations, security operation plans, security risk assessments, security executive event summaries, and other written documents. Book reservations for EP agents/security drivers (rental vehicles, hotel accommodations, flight bookings). Prepare travel briefs and EP agent/transportation dispatch confirmations and situation reports for the management and client team. Coordinate and disseminate communication between the client and vendors regarding all logistics, including pick‑up and drop‑off times, vehicle scheduling, convenience preferences, route selection, regional threat assessments, and other variables affecting the assignment. Resolve operational complaints and poor satisfaction reports. Participate in meetings, representing ground transportation issues and communicating updates and department policy to all functional areas of the organization. Operate in a professional office environment, routinely using standard office equipment such as computers, telephones, scanners, copiers, filing cabinets, and fax machines. Physical Demands: Requires talking and hearing. Occasionally lifting office products and supplies up to 25 lb. Vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus. • This job description does not comprehensively list all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of leadership at any time, with or without notice. Who You Will Work With The Operations Specialist serves as the liaison and point of contact between Crisis24 – Executive Protection and the client, vendors, prospects, and agents. What You Will Bring A high school diploma is required. An associate degree or bachelor’s degree from an accredited school is preferred. Three (3) to five (5) years of experience in an operational and logistics environment is preferred. Dispatch experience with executive transportation is preferred. Multi‑lingual and multi‑cultural skills are preferred. Medical, dental, vision, and life insurance; competitive 401(k). Employee Assistance Program (EAP). Crisis24, a GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. #J-18808-Ljbffr Crisis24