Service Coordinator

Service Coordinator

FreshPure Waters (National Water Services, LLC) has been making waves in the water vending industry since 1991. We operate bulk filtered water vending machines in major grocery retailers across the United States and Canada, including Whole Foods Market, Sprouts Farmers Market, and regional independent grocers. With more than three decades of experience and a commitment to innovation and exceptional service, FreshPure continues to expand its national footprint and is experiencing rapid growth.

As a Service Coordinator, you will coordinate service and troubleshooting for commercial water filtration equipment located in grocery stores throughout the United States and Canada. You'll work closely with our nationwide network of service contractors, store personnel, and internal teams to ensure service requests are handled quickly and efficiently.

This position serves as one of the first points of contact for customers, making professionalism, communication, and problem-solving essential.

Responsibilities

Coordinate service requests with a nationwide network of service contractors.

Troubleshoot water filtration equipment over the phone with technicians and customers.

Schedule and dispatch service calls.

Monitor open work orders and ensure timely completion.

Communicate with customers regarding service status and updates.

Document service activities accurately within company systems.

Work collaboratively with internal departments to resolve issues.

Prioritize multiple tasks while maintaining attention to detail.

Deliver outstanding customer service with every interaction.

Qualifications

We're looking for someone who has:

A stable and consistent work history.

Excellent communication and customer service skills.

Strong organizational and multitasking abilities.

Attention to detail and the ability to work independently.

Good computer skills and comfort learning new software.

Strong problem-solving skills.

Mechanical aptitude preferred.

Basic plumbing and electrical knowledge preferred.

The ability to effectively guide technicians and customers over the phone.

Benefits

We offer a competitive benefits package available for all eligible employees and includes:

401(k) with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance

Supplemental Coverage – Accident, Critical Illness, Long Term Disability, Hospital Indemnity

Generous Paid Time Off (PTO)

Employee Referral Program

At Fresh Pure Waters, you'll be part of a team that values collaboration, customer service, and continuous improvement. We believe in promoting from within whenever possible and investing in our employees' success.

If you're dependable, enjoy solving problems, and are looking for a career—not just a job—we'd love to hear from you.