Veterinary Referral Coordinator

Veterinary Referral Coordinator Department: Administrative Employment Type: Full Time Location: Dunwoody, Georgia Compensation: $24.00 - $26.00 / hour Description Help Build the Future of Specialty Veterinary Medicine in Atlanta Dogwood Veterinary Specialty and Emergency - Dunwoody 4500 N. Shallowford Road | Dunwoody, GA 30338 Opening Fall 2026 Full-Time | Monday-Friday | 6:00 AM-4:00 PM Relationships matter. Communication matters. Exceptional specialty care starts before a patient ever walks through the door. Dogwood Veterinary Specialty and Emergency is seeking an experienced Veterinary Referral Coordinator / Client and Referring Veterinarian Liaison to join the founding team of our brand-new Specialty and Emergency Hospital in Dunwoody, Georgia , opening Fall 2026. This is an opportunity to help build the referral experience from the ground up while becoming a trusted connection between referring veterinarians, pet owners, and our specialty teams. If you are an experienced Veterinary Referral Coordinator, Veterinary Client Service Representative, Lead Veterinary Receptionist, Hospital Coordinator, or veterinary professional who thrives on organization, communication, relationship building, and helping patients access advanced care, this could be the opportunity you've been looking for. Why Join Dogwood? Following the continued success of our established Marietta specialty and emergency hospital , Dogwood is expanding into Dunwoody to bring advanced veterinary medicine and exceptional patient care to more pets, families, and referring veterinary teams throughout Metro Atlanta. Our new hospital will bring together a comprehensive team of specialty and emergency services, including: Emergency and Critical Care Internal Medicine Surgery Neurology Medical Oncology Cardiology Radiology Dermatology As one of the first team members at our new Dunwoody hospital, your work will help establish the relationships, communication standards, and referral processes that will shape the hospital's growth. You’ll have the opportunity to build something meaningful while working alongside experienced veterinary professionals within a growing and well-established specialty veterinary organization. This Is More Than a Scheduling Position As our Veterinary Referral Coordinator , you will be a key connection between General Practice veterinarians, specialty clinicians, clients, and hospital teams. You’ll help ensure that patients receive the right care at the right time while making the referral experience as seamless as possible for everyone involved. Coordinate specialty referrals from General Practice and Emergency veterinary hospitals. Contact clients to explain the referral process, answer questions, and schedule specialty appointments. Review referral requests for accuracy and completeness. Obtain medical records, diagnostic results, laboratory information, and imaging from referring practices. Prioritize urgent and emergent specialty cases appropriately. Ensure timely communication throughout each patient's referral journey. Maintain accurate referral documentation and follow-up. Serve as a trusted point of contact for referring veterinary hospitals . Build and maintain professional relationships with veterinarians, veterinary technicians, and hospital teams. Facilitate communication between referring doctors and Dogwood specialists. Coordinate medical updates, consultation information, and specialty reports. Help strengthen and grow Dogwood's referral partnerships throughout the Atlanta veterinary community. Client Experience Guide clients through specialty and emergency scheduling with compassion, confidence, and professionalism . Explain appointment expectations, preparation, and next steps. Help clients navigate emotionally challenging situations while maintaining a calm and supportive presence. Ensure clients feel informed, respected, and supported throughout the referral process. Hospital Collaboration and Growth Collaborate closely with Internal Medicine, Surgery, Neurology, Oncology, Cardiology, Radiology, Dermatology, and Emergency teams. Maintain detailed referral documentation within the hospital information system. Identify opportunities to improve referral workflows, communication, and efficiency. Support hospital growth initiatives and community outreach. Help Dogwood build lasting relationships with the veterinary practices and professionals who trust us with their patients. What We're Looking For Schedule This position is designed around a consistent weekday schedule , providing predictable hours while supporting referring veterinary hospitals and specialty patients during the primary business day. Occasional flexibility for weekends or community events may be needed based on hospital and outreach needs. This Is Not an Entry-Level Position We're looking for someone who already understands veterinary medicine, clinical terminology, client service, and the importance of strong communication between veterinary hospitals. 2+ years of experience working in a veterinary hospital Strong understanding of veterinary medical terminology Exceptional communication and customer service skills Outstanding organizational and time-management abilities Ability to manage multiple priorities in a fast-paced veterinary environment Comfortable communicating with veterinarians, veterinary technicians, clients, and hospital leadership Experience using veterinary practice management or hospital information software Strong attention to detail and follow-through Specialty or Emergency Veterinary Hospital experience Previous experience as a: Veterinary Referral Coordinator Referral Relationship Manager Veterinary Client Service Supervisor Lead Veterinary Receptionist Veterinary Receptionist Client Service Representative Hospital Coordinator Experience coordinating referrals between General Practice and Specialty veterinary hospitals Experience building relationships with veterinary practices or referral partners Bilingual English and Spanish skills are a plus Who Thrives in This Role? You are someone who: Builds trust and lasting professional relationships Communicates with confidence, professionalism, and compassion Enjoys solving problems and improving workflows Thrives in a collaborative, fast-paced environment Can stay organized while managing multiple priorities Takes ownership and follows through Understands the importance of an exceptional client and referring veterinarian experience Enjoys working with both clinical teams and clients Wants to play a meaningful role in advancing specialty veterinary medicine in Atlanta Grow Your Career with Dogwood Veterinary Specialty and Emergency Dogwood is building something special in Dunwoody. You’ll join a growing specialty and emergency organization where clinical excellence, collaboration, communication, and professional growth are part of the culture. As a founding team member, you’ll have the opportunity to help shape how a new hospital serves its patients, clients, referring veterinarians, and community. And as Dogwood continues to grow, your career can grow with it. Competitive compensation based on experience Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays Life Insurance Short-Term and Long-Term Disability Coverage Employee Assistance Program Mental Health and Wellness Resources Rocket Lawyer Legal Benefits Employee Pet Care Discounts Continuing Education Support Professional Development Opportunities Leadership Development Programs Career Advancement Across a Growing Veterinary Network Why This Opportunity? New hospital. Established brand. Exceptional medicine. Meaningful relationships. This is your opportunity to join Dogwood at the beginning of its next chapter in Atlanta and help create a referral experience that veterinary professionals and pet owners can trust. If you bring veterinary experience, exceptional organizational skills, strong communication, and a passion for connecting patients with the care they need , we’d love to meet you. Join Dogwood Veterinary Specialty and Emergency in Dunwoody and help shape the future of specialty referral medicine in Atlanta-one relationship, one patient, and one exceptional experience at a time. #J-18808-Ljbffr