CPW ADMINISTRATIVE ASSISTANT III Area 14 Colorado Springs, CO

Job Title

The purpose of this position is to handle the administrative tasks necessary to function of the Area 14 workgroup.

Job Description

The job involves general office support, customer service, accounting, budgeting, and hunter education administration. Key responsibilities include:

• Accounting, budgeting, and data entry
• Maintaining working inventory of office supplies
• Opening and distributing received mail, and managing outgoing mail
• General clerical typing, note taking, copying, reporting, filing, and record keeping
• Customer service
• Selling CPW products to customers (licenses, permits, registrations, passes, etc)
• Implementing established processes necessary to meet customer's needs and accurately completing and accounting for all products and associated documents
• Investigating and performing appropriate product changes, replacements, and exchanges when determined to be legal
• Determining compliance with hunter education requirements and reissuing lost, missing, or damaged hunter education cards
• Utilizing IPAWS and other databases to fulfill CPW customer needs
• Handling cash, check, and credit card sales
• Updating customer information in IPAWS and other databases and reporting any duplicate records to the appropriate work unit
• Maintaining a working inventory of hunter education materials and assisting hunter education instructors in getting materials ready for hunter education courses
• Attempting to make transportation arrangements for sick, injured, and orphaned wildlife to certified wildlife rehabilitators and may need to humanely euthanize small animals that are sick, injured, or orphaned, following AVMA Guidelines for the Euthanasia of Animals
• Interpreting, clarifying, and explaining CPW statutes, regulations, policies, directives, procedures, rules, guidelines, mission, programs, and staff actions for the public and staff
• Researching statutes, regulations, policies, directives, procedures, rules, guidelines, books, manuals, maps, and other sources to provide appropriate, accurate, and up-to-date information, answers, recommendations, explanations, and remedies to the public and staff
• Actively listening and using appropriate questioning to assess customer and staff wants or needs and providing answers to questions from the public and staff
• Resolving problems, issues, and complaints from the public that call or come in to minimize additional calls to other staff
• Performing mandatory animal harvest checks while remaining alert for detection of possible violations
• Performing Chronic Wasting Disease sampling year round
• Representing CPW through excellent customer service and proper communication of accurate information to build constituent support and understanding of CPW and its mission

Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only:

• Three (3) years of relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, customer service (internal or external) or experience related to the work assigned to this position.

OR

• A combination of related education in Natural Resources, Wildlife Management, Biology, Aquatic Biology/Fishery Science/Aquaculture/Fishery Management, Economics, Public Administration, Communications, Public Engagement/volunteer management, Education, Business, Program Management/Project Management, Computer Science, Applied Computing, Computer Engineering, IT, Accounting, Finance and/or relevant experience in Accounting, Finance, Program or project management, Administrative Assistant, Front Desk, Call center, office environment, project management, handling of money, project management, customer service (internal or external) or experience related to the work assigned to this position. Equal to three (3) years.

Class Code: Administrative Assistant

Preferred Qualifications:

• Current or former State experience relevant to this position.
• Current or former Colorado Parks & Wildlife work or volunteer experience.
• Organizational management, time management, and multi tasking skills.
• Customer service skills.
• Problem-solving abilities, critical thinking, verbal/written communication.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Punctual/Timely/Dependable.
• Strong interpersonal skills.
• Office setting experience.
• High proficiency in interpreting and explaining rules/regulations.
• Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s).
• Training skills are highly preferred, one-on-one and in a group setting.
• Good working knowledge of computer-based technology.
• Bilingual in English and Spanish.

Required Competencies:

• Strong organizational and time management skills.
• Excellent level of written and oral communication skills.
• Strong multitasking skills.
• Proficiency in Microsoft Word, Excel, and Google Suite.
• Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges.

Conditions of Employment:

• State of Colorado residency is required at the time of application.
• Background Check required.
• Travel may occasionally be required for training and special events.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).
• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
• To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Appeal Rights: It is recommended that you contact the Human Resources Specialist listed below to resolve issues related to your possession of minimum qualifications. However, if you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (View email address on click.appcast.io), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed View phone number on click.appcast.io) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at View phone number on click.appcast.io; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

The Assessment Process:

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.
• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience,