Operations Coordinator, Patagonia Provisions

Operations Coordinator

Patagonia Provisions was founded to change the way food is made and to help restore the planet through better sourcing, better practices, and better business. As a small, growing business within Patagonia, Provisions operates with an entrepreneurial mindset and a deep commitment to operational excellence, transparency, and environmental responsibility.

As the Operations Coordinator for Patagonia Provisions, you will play a critical role in supporting day-to-day operational execution across order management, logistics, inventory coordination, and office operations. You'll work closely with Customer Experience, Sales, Operations, and external logistics partners to ensure orders move smoothly from entry through delivery, while maintaining accurate, audit-ready documentation and supporting sustainability and reporting needs.

Key responsibilities include:

• Track customer orders from entry through delivery and ensure service-level expectations are met.
• Serve as a primary point of contact for Customer Experience (CX) inquiries related to orders, discrepancies, and delivery issues.
• Monitor shared inboxes and respond promptly to fulfillment, logistics, and operations-related requests.
• Quote, book, and track freight shipments; coordinate with carriers to resolve delivery issues.
• Maintain freight documentation, support dispute resolution, and assist with freight cost analysis.
• Support shipping activities, inventory availability checks, and DTC kitting status updates.
• Partner with Sales and Operations teams to manage customer allocations and order inquiries.
• Monitor inventory levels, support forecasting activities, and help resolve shortages or variances.
• Investigate and resolve misships, damages, and inventory discrepancies.
• Prepare and maintain shipping documentation, including bills of lading (BOLs), packing slips, commercial invoices, and related forms.
• Ensure data accuracy and maintain organized, audit-ready records.
• Collect and maintain logistics and supply chain data to support sustainability, ESG, and EPR reporting.
• Assist with sustainability reporting, life cycle assessments (LCAs), and customer or regulatory disclosures.
• Support project management activities, including product launches and manufacturer onboarding.
• Collaborate cross-functionally to improve data quality, operational efficiency, and environmental performance.
• Manage general office supplies, coordinate facility needs, and support office protocols.
• Perform additional duties as assigned.

You're detail-oriented, organized, and take pride in keeping operations running smoothly. You enjoy problem-solving and investigating issues until they're fully resolved. You're comfortable balancing multiple priorities in a fast-moving, evolving environment. You communicate clearly and thoughtfully with customers, carriers, and internal partners. You value accuracy, consistency, and follow-through. You're excited by Patagonia Provisions' mission and motivated by work that supports better food systems.

Bachelor's degree in Business, Supply Chain, Operations Management, Logistics, or a related field or equivalent experience. 23+ years of experience in operations, logistics, supply chain or order management. Experience in CPG highly desired Experience working with ERP and order-entry systems, EDI platforms, and customer portals. Background in freight coordination, shipping documentation, or transportation logistics. Strong Excel skills and experience managing, analyzing and reporting operational data. Familiarity with inventory management, forecasting support, and discrepancy resolution. Experience managing customer inquiries and resolving order or delivery issues. Strong organizational skills with attention to detail and audit readiness. Experience supporting cross-functional projects and product launches. Ability to collect, maintain, and report data related to sustainability or EPR requirements. Clear written and verbal communication skills. A proactive, problem-solving mindset with the ability to work independently. Comfort supporting office operations and coordinating facilities-related needs.

Hiring Range: $75,000- $85,000 USD Annual

This position is Hybrid, with a standard schedule of Tuesday - Thursday on-site and remote work on other days. Occasional additional office visits may be required for team events or critical meetings.

It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.