Administrative Assistant

Job Description

Job Description

Administrative Assistant (Part-Time or Full-Time, In-Person)

Location: Portland, OR (Central Eastside – Washington High School/Revolution Hall)
Pay: $18–$22/hour (DOE) + (optional: bonus)

About Our Agency

We’re a boutique American Family Insurance agency established in 2005, focused on proactive, highly responsive service. We operate as a concierge-style insurance team—helping clients understand their policies, select the right coverage options, apply eligible discounts, and adapt protection as their lives change. We’re goal-oriented and proud to be one of the top-performing American Family Insurance agencies in Oregon, with a strong online reputation built on relationships and doing right by clients and teammates. We were the recipient of the 2024 Oregon American Family Agency of the Year.

Office location is in the heart of Portland’s Central Eastside inside the Washington High School building (home to Revolution Hall), with abundant natural light, views of downtown, and shared amenities including a rooftop space with incredible views.

Role Overview

As our Administrative Assistant, you’ll keep the office running smoothly by handling front-office support, scheduling, document processing, and day-to-day administrative coordination. This role is ideal for someone who is organized, detail-oriented, and enjoys supporting a team in a fast-paced, relationship-focused environment.

What You’ll Do

• Greet clients/visitors (in-person and by phone) and route requests to the right team member
• Follow-up phone calls with existing clients and scheduling meetings
• Manage calendars, appointments, and follow-ups; help coordinate meetings and team schedules
• Support document handling: scanning, uploading, filing, and maintaining organized digital records
• Assist with basic correspondence and office communications (email, letters, reminders)
• Help prepare forms, packets, and materials for client meetings and policy reviews
• Track tasks and activity in a CRM and/or shared tracking systems
• Maintain office supplies, mail processing, and general office organization
• Support special projects as needed (events, reports, process checklists)

What You Bring

• 2+ years of customer service, retail sales/service, restaurant/barista server, or similar experience or combination of education and work experience (insurance experience not required—we’ll train you) 
• Strong organization and attention to detail; able to manage multiple priorities
• Professional communication skills (written and verbal)
• Strong computer skills (Outlook, Word, Excel, and web-based tools/CRMs)
• Comfort handling sensitive information with discretion
• Reliable, punctual, and collaborative in an in-person office environment
• Insurance experience not required (training provided)

Schedule, Growth & Benefits

• Part-time or full-time options available; day shift, no nights
• In-person
• Opportunity to learn the insurance industry from one of Oregon’s top agencies, with room for advancement by obtaining Property & Casualty Insurance license (cost covered by agency)
• On-the-job training
• Full-time team members are eligible for:
  • Health, dental, and vision insurance
  • Employer-sponsored retirement plan with employer contribution match