Help 365 Senior Case Manager

• Conduct comprehensive intakes and assessments for new and returning participants.

• Screen participants using the ACCESS NYC Benefits Screening Tool to determine eligibility for public benefits and entitlements.

• Assist participants with applying for and maintaining benefits, including SNAP, Medicaid, Cash Assistance, SSI, and other available resources.

• Refer participants to employment, housing, healthcare, legal, and other supportive services as appropriate.

• Confirm receipt of benefits through NYCP's Paperless Office System (POS) in collaboration with the Human Resources Administration (HRA).

• Coordinate appointments with Health Care Navigators and ensure participants have the required documentation.

• Process emergency food assistance and pantry memberships.

• Complete annual recertifications and benefit re-screenings for pantry members.

• Resolve pantry membership issues, including inactive or replacement membership cards during food distribution.

• Maintain accurate, timely, and confidential case records.

Data Management & Reporting

• Monitor data quality and ensure accurate entry of client information into agency databases.

• Assist with contract reporting, data collection, and program performance tracking.

• Maintain participant confirmation logs and benefits tracking spreadsheets.

• Support continuous quality improvement initiatives by identifying data discrepancies and recommending corrective actions.

Outreach & Collaboration

• Conduct community outreach to increase awareness of NYCP's food distribution and case management services.

• Participate in bi-weekly case management meetings and other departmental meetings.

• Meet established program goals, performance metrics, and service targets.

• Other responsibilities as assigned.

Qualifications:

• Full professional proficiency in both English and Spanish is required.

• A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.

• Commitment to helping the communities in need and NYCP’s work and mission.

• Experience managing challenging interactions and de-escalating situations with clients while maintaining safety, dignity, and respect.

• Experience with case management databases is preferred.

• Knowledge of public benefits, entitlements, and related systems.

• Professional written and verbal communication skills.

• Proficient with Microsoft Office Suite and Google Drive.

• Solid computer literacy and general administrative/clerical skills.

• Cultural sensitivity and respect when serving diverse communities.

• Ability to work effectively with diverse populations in a respectful and culturally competent manner.

• Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.

• Strong customer service and interpersonal skills.

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and NYCP may exercise its employment-at-will rights at any time.

New York Common Pantry is an Equal Opportunity Employer and is committed to providing equal employment opportunities to you without regard to race, creed, color, religion, national origin, sex, sexual orientation, pregnancy, marital status, age, veteran status, medical condition or disability, genetic information, gender identity, or any other protected status under federal, state, or local law.

Pay: $29.00-31.00/hour

Benefits:

• Paid Holidays

• Paid Time Off, including Vacation, Personal, and Sick

• Medical, Medical Expense Reimbursement Plan, Dental, and Vision insurance

• Limited Purpose and dependent care FSA

• 403(b) Retirement Account

• Employer-Paid Life Insurance and Long-Term Disability

• Voluntary Life Insurance

• Voluntary Pet Insurance

• Pre-tax Transit Benefits