Customer Service Rep 1 - Norcross WIC

Job Information

Do you enjoy being the friendly face that helps people feel welcome? Are you calm under pressure, quick on your feet, and passionate about Public Health? If so, we invite you to join our team at GNR Public Health, where every interaction is an opportunity to make a difference.

We are currently hiring a WIC Customer Service Representative who will be the first point of contact for clients seeking WIC Program Services. This position plays a vital role in ensuring a smooth, professional, and welcoming experience for every WIC Client and their families.

The annual salary for this position is $38,000 with access to a generous benefits package including health, vision, dental plus so much more! This position also is a career ladder eligible position so you have the ability to earn more as you grow with us!

Pay Grade: F

Description of Duties

Description of Duties:

• Greet and direct clients with a warm and helpful attitude
• Provide high-level customer service, answering questions both in person and over the phone
• Process information, update client profiles, and complete data collection and entry into Georgia Gateway & GA-WIC.
• Educates participants on WIC rights and responsibilities, nutrition education, and use of benefits
• Conducts interviews and determines if WIC applicants meet the eligibility criteria within the Georgia WIC program.
• Assist with the preparation of reports and administrative documents
• Help maintain a clean, organized, and supportive clinic environment
• Thrive in a fast-paced, team-focused setting

Qualifications

Minimum: High school diploma or GED AND one (1) year of experience communicating information in a customer service setting

Preferred: Experience working in the WIC program. Previous experience working with SNAP, Medicaid, or other public assistance programs. 3 or more years working in an administrative role with scheduling, clerical work, and data entry. 3 or more years working Customer service in a healthcare, social services, or government setting. 2 or more years proficient experience using Microsoft products. Experience using GRITS, GA WIC, and/or GA Gateway. Bi-Lingual English & Spanish preferred. Experience interviewing & assessing eligibility of patients.

Additional Information

GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and/or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone. GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.

Make a difference in the health of your community and earn great benefits too! Full-time employees are eligible for an extensive and highly competitive network of benefits. Benefits package includes:

• 13 paid holidays per year
• Three weeks of Annual (Vacation) Leave per year
• Three weeks of Sick Leave per year
• Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
• 401(k) retirement savings plan to supplement pension plan, which includes an agency contribution based on the employee's contribution amount
• Life Insurance
• Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
• Medical and Childcare Spending Accounts available
• Employees are eligible to become member of the Atlanta Postal Credit Union and/or the Georgia's Own Credit Union.

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

• Yes, I have a High School diploma or GED equivalent
• No

• Yes, I am fluent in any other languages besides English
• No

• Yes, I am able to fluently speak/write English and Spanish (bi-lingual)
• No

• Yes, I have ever been dismissed from ANY government position
• No

• Yes, I have a High school diploma or GED AND one (1) year of experience communicating information in a customer service setting
• No

• Yes, I have experience working in the WIC program

Please describe any working experience you have in the WIC program. If none, please type N/A.

How many years of working experience do you have working in an administrative role with scheduling, clerical work, and data entry? (This must be also reflected in your work history)

• None
• Less than one year
• Less than two years
• Less than 3 years
• 3 or more years

Please select which you have experience using:

• GRITS
• GA-WIC
• GA Gateway
• Microsoft Teams
• None of the above

How many years of experience do you have using Microsoft Office products?

• No experience
• Less than 1 year
• Less than 2 years
• 2 or more years

Which Microsoft Products are you proficient using?

• Word
• Excel
• Powerpoint
• Outlook
• Access
• I am not proficient with any of these programs

Please rate your level of experience/proficiency with Microsoft products (Excel, word, Outlook)

• No experience
• Beginner
• Average/Intermediate
• Proficient
• Expert

How many years of Customer service experience do you have in a healthcare, social services, or government setting? Please ensure this is reflected in your work history

Please describe your experience interviewing & assessing eligibility of patients (Insurance, Public Assistance, etc). if none, type N/A.

Do you have experience working with SNAP, Medicaid, or other Public Assistance Programs? If Yes, please describe and also note what agency or organization you worked for while working with these programs. If none, please type N/A.

* Required Question