Administrative Collections Specialist

Job Description

Job Description

Administrative Collections Specialist 

About Our Practice & Unique Story: A locally owned, doctor led 4th generation family practice where your professional growth is supported, and patient care comes first. We’re a growing, modern office in Sunnyvale, California, with 10 chairs seeking a compassionate, growth minded staff.If you’re looking for a career opportunity that goes beyond a standard "job" that offers direct clinical mentorship, a clear path to leadership, and a drama free team culture we’d love to meet you.

• The Culture: We prioritize a supportive, low stress work environment.
• The Technology: Our modern office is well-equipped with state-of-the-art technology to help you deliver the highest quality care.
• The Patient Mix: We serve a large diverse and loyal patient base.

Position Summary

We are seeking a detail-oriented and professional Administrative Collections Specialist to join our team. The ideal candidate has excellent communication skills, 1–2 years of collections experience, and strong algebra and basic mathematical abilities. This role requires communicating with patients in person, over the phone, and in writing to resolve outstanding balances while providing outstanding customer service.

This is a W-2, part-time position with the opportunity for growth following a successful 90-day probationary period.

Key Responsibilities

• Communicate with patients professionally in person, by telephone, and through written correspondence regarding account balances and payment options.
• Post payment to accounts.
• Follow up on outstanding patient balances and work toward reducing accounts receivable (A/R).
• Help improve the organization's A/R cycle by ensuring timely and effective collection efforts.
• Document all patient communications accurately and maintain organized account records.
• Generate and submit weekly progress reports on collection activities and results.
• Collaborate with team members to improve workflow, patient satisfaction, and the overall patient experience.
• Maintain confidentiality and comply with HIPAA and company policies.
• Perform other administrative duties as assigned.

QualificationsRequired

• Authorized to work in the United States.
• 1–2 years of collections, accounts receivable, or medical collections experience.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills.
• Good algebra and basic mathematical skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities.
• Proficient with Microsoft Office and general computer applications.
• Learn and use dental terminology and billing codes; training will be provided. 

Employment Details

• Employment Type: W-2
• Schedule: Part-time
• Probationary Period: 90 days

Compensation & Benefits

• Hourly Pay: $29.00–$32.00, depending on experience and qualifications.
• Paid training.
• Dental insurance benefit.
• 40 hours of paid sick leave (subject to company policy and applicable law).
• Supportive and collaborative work environment with opportunities for professional growth.