Community Manager (HUD-Affordable Housing)

Community Manager (HUD-Affordable Housing) The Community Manager’s primary responsibility and role is to serve as the point of contact for the managing property and stakeholders, provide leadership and direct supervision of the staff, deliver superb customer service, and manage all aspects of the apartment community operations under their portfolio. This includes implementing the annual business plan for the property, ensuring excellence in financial management, maximizing occupancy levels, maintaining community values, ensuring compliance, and overseeing staff/vendor oversight. The Manager also ensures that the environment of the property reflects the company’s philosophy. Essential Duties Manage property and staff ensuring compliance with all Fair Housing and Fair Credit Reporting Requirements, Human Resources and Operations policies and procedures, and Safety Management programs Assist with file audits, HUD management and occupancy reviews, and HUD REAC inspections Administer HUD recertifications and supervise all aspects of monitoring agency compliance, including proper recertification, interim recertification procedures, and coordinate annual unit inspections. Oversee the day‑to‑day outreach, sales, and customer service efforts to meet and exceed performance targets Evaluate current market conditions and competition Increase revenue while maintaining controllable expenses, including revenue collections and delinquency control Provide customer service to residents, resolving any issues that may occur and ensuring maintenance completes service requests Ensure that all property reporting is completed in a timely manner (i.e., financial reports, marketing reports) Operate within budget and purchasing guidelines Maintain curb appeal by walking/inspecting the property and vacant units Ensure company policies and procedures are met Attend court proceedings, as necessary Coordinate and lead staff meetings, as necessary Supervise, review, evaluate, and counsel employees in conjunction with the directives of the Area Promote Resident Services initiatives to drive efforts at the community level, engaging residents in social, educational, planned activities and events Prepare reports of all operational financial data for the Regional Property Manager, Property Staff Accounts, and other Corporate Departments as requested Lead staffing, training, and development initiatives for the property to ensure the best talent is part of the property team Job Requirements Previous Property Management Experience Compliance Experience with PB section * Professional certification: COS or CPO Two years supervisory experience Computer proficiency and knowledge of Microsoft Office Suite Demonstrated leadership ability and proven track record of success with the leasing process Must be able to walk apartments and grounds, including steps and climbing stairs Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner Strong financial analysis, budgeting, and P&L management skills Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates, and other legal issues affecting property management Experience with unit and common area renovations Possess proven financial and accounting expertise Excellent and premiere customer service orientation Excellent verbal and written communication skills Accounts receivable and collections experience a MUST Attention to detail and ability to work independently on assignments Proficient in Word, Excel, Outlook, One‑Site Property Management Software, and Internet Education High school diploma or GED. This position requires the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on‑site resident management software functions. Professional Experience A minimum of three years of experience in residential property management and Lease Up. Attendance/Travel Requirements The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on‑call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associate’s home property, or in another state. You must also be able to attend certain resident events that are held after hours. Computer skills Intermediate Computer/Microsoft Suites/Internet knowledge Working knowledge of Outlook and OneSite/Yardi Physical Demands Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance. Learning & Development Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed. Benefits Medical, Dental & Vision Prescription Drug Program Paid Vacation & Holiday Paid Personal/Sick Leave Company Paid Life Insurance Company Paid AD& D Insurance Company Paid Short‑Term Disability Company Paid Long‑term Disability Supplemental Life Insurance Dependent Supplemental Life Insurance Educational Assistance Financial Planning Retirement Savings Plan with company matching Company outings and events EEO Statement Edgewood Management Corporation is committed to a diverse workforce and is an Equal Opportunity. #J-18808-Ljbffr