Floating Assistant Community Manager - Virginia Beach, VA /Hampton Roads, VA

Job Description Summary The Floating Assistant Community Manager (ACM) plays a pivotal role in supporting the effective management and operations of multiple residential communities within Greystar. This dynamic role involves providing assistance to on‑site Community Managers, ensuring a positive experience for residents or tenants, and contributing to the overall success of our properties. The Floating ACM will need to promptly learn the community specifics (unit mix, amenity package, sub‑market conditions, PMS reports, client specifications, etc.). The geographic scope of the role, as well as supervisors, and assignments can change at any time. Community Operations Assist in the day‑to‑day operations of multiple properties, ensuring compliance with company policies and procedures. Oversee property maintenance, vendor relationships, and service contracts. Resident or Tenant Relations Serve as a point of contact for residents or tenants, addressing inquiries, concerns, and facilitating positive interactions. Organize and coordinate community events to foster a sense of community and resident engagement. Leasing and Marketing Support Assist in the leasing process, including conducting property tours, processing applications, and managing lease documentation. Collaborate with the marketing team to promote available units and community amenities. Financial Management Support financial processes, including rent collection, budget tracking, and expense management. Work closely with the accounting department to ensure accurate and timely financial reporting. Administrative Tasks Handle administrative duties such as answering phones, responding to emails, and maintaining organized and up‑to‑date records. Support the preparation of reports, presentations, and other documentation as needed. Property Inspections Conduct regular inspections of properties to ensure they meet company standards and address any maintenance or safety concerns. Compliance Stay informed about local, state, and federal regulations related to property management and ensure compliance. Assist in the implementation of policies to maintain a safe and secure environment. Training and Development Participate in training programs and stay updated on industry best practices. Support the professional development of on‑site property management teams. Qualifications Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Hospitality or related field. 1–3 years minimum of relevant experience demonstrating the application of property management, sales, marketing, and customer service background sufficient to manage the day‑to‑day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team. Strong customer service and interpersonal skills. Excellent organizational and multitasking abilities. Understanding of lease terms and lease enforcement, including collections. Excellent communication, conflict resolution, and customer service skills. Ability to adapt to different property environments and work independently. Specialized Skills Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions. Incumbents must have a valid driver’s license to drive a golf cart on property. Proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment documents. Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite). Travel / Physical Demands Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to 20 pounds independently and 50 pounds with assistance. Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Compensation The hourly range for this position is $28–$30. Additional Compensation Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Benefits Competitive medical, dental, vision, and disability & life insurance benefits. Low cost employee medical coverage for employee‑only coverage; costs discounted after 3 and 5 years of service. Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after 1 year of service. Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar‑managed communities subject to discount and unit availability. 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with company match up to 6% of pay after 6 months of service. Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee assistance program. Critical illness, accident, hospital indemnity, pet insurance, and legal plans. Charitable giving program and benefits. Benefits offered for full‑time employees. For union and prevailing wage roles, compensation and benefits may vary from the listed information above due to collective bargaining agreements and/or local governing authority. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to View email address on click.appcast.io. Greystar will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr