Account Specialist

Job Description

Job Description

Now Hiring: Customer Service Specialist

Location: Omaha, NE

Industry: Manufacturing – Food Processing (aftermarket parts and equipment)

Company Type: Private Equity Portfolio Company

About the Company

Stone Enterprises is a precision manufacturer of equipment and quality replacement parts for the food processing industry. The Company partners with food processors to deliver mission-critical products and services that enhance reliability, productivity, and food safety. Founded in 2000, Stone Enterprises has built a strong reputation for quality, reliability, technical expertise, and customer service.

Role Overview

We’re looking for a reliable, hard-working individual who enjoys a mix of office work and hands-on responsibilities. This position includes data entry, processing customer orders, supporting the sales team, pulling parts for orders, maintaining inventory, Shipping/Receiving duties and helping wherever needed to keep daily operations running smoothly.

The right person is dependable, organized, able to juggle multiple tasks, and comfortable solving problems and working as a team. Attention to detail and showing up ready to work each day are a must.

Key Responsibilities (Additional duties may be assigned as business needs evolve.)

• Respond to customers via phone or email regarding order questions and provide price quotes for orders.
• Enter customer orders accurately and make sure they are processed correctly.
• Pick, pack and prepare orders for outbound shipment.
• Maintain and organize parts inventory, including conducting cycle counts and an annual inventory count.
• Process customer orders, create invoices, monitor items on back-order, and collect items for assembly kits.
• Check in deliveries and reconcile received goods with purchase orders.
• Support basic accounts payable and receivable tasks by checking paperwork for accuracy.
• Support the sales department with data analysis and e-commerce initiatives.
• Keep office equipment stocked and working properly. Ordering supplies when needed.

Skills and Competencies

• Prior relevant experience is preferred and must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Team players with strong interpersonal skills, excellent communication skills, credibility, trust, cooperation, objectivity and commitment to excellence. Highly organized with the ability to handle a variety of assignments and changing priorities with commitment to action plans, while being sensitive to time constraints and resource availability.
• Ability to multitask within a fast-paced environment. Ability to work independently without much direction and supervision as well as part of a team.
• Excellent written and verbal communication skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Proficient in using Microsoft Office Suite.
• The associate may regularly lift and/or move up to 30 pounds.

Why Join Stone Enterprises?

• Competitive salary and benefits package
• Supportive and collaborative team environment
• Opportunities for professional growth and development
• A company culture that values integrity, innovation, and people