RETAIL - ECOM STAFF (80204)

Retail - Ecom Staff

The individuals who perform this job provide extraordinary shopping experiences to our in-store and online guests and exceptional service at the time of pickup. Essential duties and responsibilities including, but not limited to, the following:

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
• Greet guests with a smiling face and helpful demeanor, remember that the guest comes first.
• Print, fulfill, and finalize online/e-commerce orders diligently, following the appropriate procedures/guides for the platform in use.
• Operate computer, phone, and/or electronic scanner to look up products as needed to verify availability and complete orders.
• Ensure proper product/pricing by verifying the correct barcode.
• Monitor merchandise handed to guests/delivery drivers so that the accurate products/quantities are leaving the store. Never bring unaccounted for products out of the store.
• If necessary, check acceptable identification to ensure the sale is legal. Use best practices and always be professional when checking IDs.
• Send verification emails when any suspicious orders are seen.
• Issue receipts/invoices.
• Ensure all orders for the day are either finalized or still waiting to be picked up. Send appropriate notifications for outstanding orders.
• Bag or box merchandise. Is business-minded when using bags (double bag only when asked by the guestfor multiple bottle orders, use boxes) and bottle protectors (greenies) (no, not every bottle needs one).
• Keep work area clean and neat and stocked with supplies.
• Properly use and maintain computers, copiers, and scanner equipment.
• Assist with carry-outs; load orders into vehicles as needed.
• Assist in restocking shelves, front product as it is pulled, and review for out-of-date items.
• Assist in stocking beer cooler, wine cooler, coke box, freezer, and/or deli case.
• Remove cases and/or boxes from the sales floor (other than organized case stack displays).
• Break down boxes not for store use and throw them away.
• Keep boxes used for re-packing in organized stacks and maintain area regularly.
• Clean up broken items. If necessary, mop floors and put up "Wet Floor" signs; Cannot leave spills unattended.
• Sweep and mop the floor.
• Keep the parking lot clean of refuse (that's trash and other junk that doesn't belong there).
• Gather shopping carts from the parking lot if necessary.
• May be asked to run a cash register as business dictates.
• Suggestively sell add-on items to in-store guests.
• Carry-out or dolly-out merchandise at guest request. (It is okay to accept tips, but never to request them).
• Answer questions and provide information to guests.
• May resolve guest complaints with courtesy and respect.
• Avoid conversations with coworkers when guests are present.
• Avoid use of personal cell phone while on the sales floor.
• Prepare assigned areas for inventory and assist in the inventory process if needed.
• Carry out directives of management efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Possess time management skills and be able to prioritize tasks.
• Ability to manage stress in a fast-paced environment.
• Stand, lift, carry, walk, and bend constantly. Use arms, hands, and fingers to feel, handle, reach, and lift. Lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50-100 pounds or more regularly. Communicate with and understand team members and guests. See product and signage.
• Work in accordance with all safety regulations of Spec's Family Partners and OSHA.
• Other projects as assigned by management. Yes, you may have to clean the restroom.
• Attendance and timeliness are required. Online orders cannot be fulfilled from home.