ServiceNow HRSD Test Analyst

Business Analyst -Artificial Intelligence Senior Business Analyst with AI Roles & Responsibilities Leverage generative AI tools to accelerate requirements creation, user story development, and documentation while maintaining high standards of accuracy and clarity Lead business analysis for SiriusXM's web commerce platform, supporting customer-facing experiences including retention, upgrade, and account management flows Partner with product, engineering, UX, marketing, and business stakeholders to define project scope, shape solutions, and deliver features that drive customer retention, engagement, and lifetime value Translate business objectives (e.g., plan changes, billing experiences, save/cancel flows, pricing/offers, promotions) into detailed user stories, workflows, and acceptance criteria; ensure requirements are clear, complete, and aligned with technical implementation Facilitate and participate in agile ceremonies (sprint planning, stand-ups, demos, retrospectives) and lead requirements workshops, JAD sessions, and stakeholder discussions to drive alignment and prioritization Analyze and optimize end-to-end customer journeys across account management and subscription lifecycle (billing, payments, renewals, cancellations), leveraging data insights, experimentation, and cross-system collaboration (e.g., CRM, identity, payments) to improve retention and overall customer experience across web, streaming, and in-car platforms Own requirements lifecycle management, including documentation, traceability, change control, and validation to ensure high-quality delivery and adherence to scope Communicate effectively across technical and non-technical audiences, providing clarity on requirements, changes, risks, and solutions to ensure successful delivery Lead and mentor analysts, fostering best practices in business analysis, documentation, and stakeholder engagement Identify opportunities to improve processes, increase efficiency, and enhance overall delivery across the web commerce platform Qualifications Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience 5+ years of experience as a Solutions Analyst, preferably supporting digital products or web commerce platforms Proven ability to gather, analyze, and document business and functional requirements for both technical and non-technical audiences Experience working with modern web applications, including modular architectures and reusable components Experience operating in Agile environments, including participation in scrum ceremonies and delivery within CI/CD frameworks Strong analytical and problem‑solving skills, with the ability to leverage data and research methods to inform decisions Demonstrated ability to manage competing priorities, adapt to change, and deliver results in a fast‑paced environment Excellent communication and stakeholder management skills, with the ability to influence and collaborate across cross‑functional teams Strong organizational and time‑management skills, with attention to detail and a focus on quality delivery #J-18808-Ljbffr Purple Drive Technologies