O&M Analyst
Inficare
Position: O&M Analyst
Duration: Contract
Location: Quincy, MA QUALIFICATIONS: MINIMUM REQUIREMENTS
Duration: Contract
Location: Quincy, MA QUALIFICATIONS: MINIMUM REQUIREMENTS
- Minimum (4-6) years of analytical experience, preferably within operations.
- Demonstrated ability to solve complex IT problems, monitor servers and generate reports.
- Experience with State Government Health and Human Services (HHS) programs and State Insurance Exchanges is a plus (i.e.: The MA HIX/IES system is an eligibility and enrollment application operating as a modular integrated platform).
- Ability to resolve problems as they arise and handle situations expeditiously.
- Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
- Must be able to work well with others in an environment where deliverables are dependent on the output of others.
- Proficiency with Microsoft 365 applications including SharePoint, OneDrive, Microsoft Teams, Outlook, Word, Excel, PowerPoint. Proficiency with MS Project and Visio a plus.
- Experience supporting releases, patching and upgrades in production environment.
- Familiarity with the following or similar tools and technologies Dynatrace, QuickSight, SQL, Linux scripting, AWS.
- Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
- Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
- Demonstrated experience with ticketing systems including Jira and ServiceNow.
- General knowledge and experience with Developing and presenting status reports, trends, and metrics.
- Ability to take notes and document all user interactions and steps taken.
Vacancy posted 5 days ago
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