Patient Experience QA Analyst - Contact Center
NYC Health + Hospitals
NYC Health + Hospitals is seeking a Quality Analyst for its Contact Center to monitor agent calls, score performance, and drive a consistent patient experience across ambulatory and hospital services. The role supports Calibration meetings, quality training for new hires, and timely reporting of QA metrics to leadership. A degree and healthcare contact center experience are preferred. #J-18808-Ljbffr NYC Health + Hospitals
Vacancy posted 2 days ago
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