Implementation Payroll Consultant

ADP Implementation Payroll Specialist Responsible for the processing of payrolls and special requests for the assigned client base. Ensures accuracy and integrity of all data entered into the system for both payroll to employees and billing to clients. Ensures timeliness of all new business and compliance with federal and state tax regulations. RESPONSIBILITIES Provides implementation services as defined in TotalSource Implementation Methodology (TSIM), using standardized processes, tools, and deliverables to implement PEO solutions. Uses TotalSource tools and standards to consistently produce error‑free results in a timely manner. Accurate and timely completion of all data entry and wage information. Ensures all data is properly coded for client billings and filings. Performs all necessary functions to ensure a smooth transaction to Payroll Operations. Provides customer services to phone inquiries from clients, internal associates and other functional departments. Not limited to answering payroll questions, resolving problems related to client processing/invoicing, direct deposits, and other related issues. Client interaction and problem resolution. Resolves client payroll issues in a timely manner by utilizing appropriate resources and proper channels. May issue manual checks as needed. Produces various reports for both clients and Implementation Management, including year‑end and quarterly processing, W‑2 tax forms, and client billing statements. Verifies accuracy of COG setup and follows SOX compliance regulations. Monitors clarify cases and follows SLA. Works no‑pay reports and I‑9 reports for compliance. COMPETENCIES Multi‑Tasking: Responds and reacts to a variety of critical issues simultaneously. Needs Analysis: Conducts an in‑depth analysis of the client’s requirements and specifications to determine the appropriate course of action. Job Knowledge: Possesses and applies professional skills and knowledge in job‑related areas; keeps abreast of current developments and trends. Product Knowledge: Demonstrates sufficient knowledge of applicable products and services by correctly answering questions and delivering solutions to meet client and business unit needs. Problem Analysis / Resolution / Negotiation: Gathers information necessary to make decisions; anticipates, identifies, eliminates and resolves problems in a timely manner. Telephone Skills: Courteously responds to callers and handles calls appropriately. Technical Knowledge: Applies knowledge of product and service components and internal systems to support client, individual, department and organizational goals. Teamwork: Partners with fellow associates, supervisors and departments; contributes and exchanges knowledge and skills to meet group goals and participates in resolving issues. Effective communication skills to advise clients. Relationships: Successfully communicates with individuals at all levels of the organization (external and internal). Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). Excellent organizational skills with the ability to multi‑task. Ability to work under stress. Detail oriented. ACCOUNTABILITY Achieves on‑time new business payroll starts with quality. Demonstrates follow‑up skills to ensure timely and effective closure of open items throughout the implementation payroll process. Ability to multi‑task, organize work based on priority and meet deadlines. Accurate and detailed audits. Supports on‑time starts with quality. Maintains good oral communication skills with clients and other service associates. SOX and I‑9 compliance. QUALIFICATIONS REQUIRED One to two years of experience in payroll processing, a HRIS practitioner and/or system implementations. Preparation for professional certification helpful (PHR, CPP, etc.). Strong knowledge of industry equivalent products, services and tools. Typing minimum 50 wpm; minimum 10 key skill experience. PREFERRED QUALIFICATIONS Previous experience in payroll processing. Excellent problem resolution skills. Ability to work well with others. Ability to work well under pressure. Strong oral and written communication skills. Knowledge of Microsoft applications (Word, Excel) and proficiency in typing. Preparation for professional certification helpful (PHR, CPP, etc.). Strong knowledge of industry equivalent products, services, and tools. Multi‑tasking: Responds to a variety of critical issues simultaneously. Needs Analysis: Conducts an in‑depth analysis of the client’s requirements. Job Knowledge: Applies professional skills and knowledge in job‑related areas. Product Knowledge: Demonstrates sufficient knowledge of applicable products and services. Problem Analysis / Resolution / Negotiation: Gathers information to make decisions and resolves problems. Telephone Skills: Courteously responds to callers and handles calls. Technical Knowledge: Supports client and organizational goals through application of knowledge. Teamwork: Partners with associates, supervisors and departments and resolves issues. Effective communication skills to advise clients. Relationship building with individuals at all levels of the organization. Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint). Excellent organizational skills with the ability to multi‑task. Ability to work under stress. Detail oriented. DIVERSITY, EQUITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITY ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit including qualifications, experience, ability, availability, cooperation and job performance. #J-18808-Ljbffr Fairygodboss