Patient Services Specialist II

Patient Services Specialist II

Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.

A Certified Medical Assistant (CMA) supports physicians, nurses, and other healthcare professionals in clinical and administrative tasks to ensure efficient delivery of care. CMAs are certified professionals trained in both patient care and office operations, playing a key role in outpatient or ambulatory settings such as clinics, medical offices, or urgent care centers.

Note: This role is on-site and highly preferred bi-lingual.

What Will Be Your Key Responsibilities?

Clinical Duties:

• Take and record vital signs (blood pressure, pulse, temperature, respiration).
• Prepare patients for examination or treatment.
• Assist physicians with exams and minor procedures.
• Collect and prepare laboratory specimens (e.g., urine, blood).
• Perform phlebotomy, administer injections, and conduct EKGs.
• Clean and sterilize medical instruments and exam rooms.
• Provide patient education about medications, procedures, or post-care instructions.
• Administer vaccinations and medications under supervision.
• Monitor inventory and stock medical supplies.

Administrative Duties:

• Schedule appointments and manage calendars.
• Answer phone calls, take messages, and greet patients.
• Perform check-in and check-out procedures.
• Handle medical records, both paper and electronic (EMR/EHR).
• Process insurance forms, billing, and coding assistance.
• Coordinate referrals and authorizations

What Are We Looking For?

• High school diploma or GED required.
• Completion of an accredited medical assistant program.
• Current certification from one of the following:
• AAMA (American Association of Medical Assistants)
• NCCT (National Center for Competency Testing)
• NHA (National Healthcareer Association)
• AMT (American Medical Technologists)
• CPR/BLS certification often required.

What Can You Expect From Turnwell?

• 401K w/ Match
• Dental Insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• The opportunity for professional development