Office Manager/Medical Assistant

Office Manager/Medical Assistant# Office Manager/Medical AssistantFredericktown Walk-in Clinic - Fredericktown, OH 43019## OverviewLevelEntry## DescriptionQuickMed Urgent Care is seeking a motivated, organized, and experienced **Office Manager** to oversee the day-to-day administrative and operational functions of an urgent care location. The Office Manager will provide leadership to front-office staff, support clinical operations, ensure an exceptional patient experience, and maintain efficient clinic workflows.The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has strong communication, organizational, customer service, and problem-solving skills.* Oversee daily administrative and front-office operations of the urgent care center.* Supervise, lead, coach, and support front-office employees.* Develop and maintain staff schedules to ensure appropriate coverage and efficient operations.* Assist with employee onboarding, orientation, training, and ongoing development.* Monitor employee attendance, punctuality, productivity, and performance.* Address employee concerns and performance issues in accordance with company policies.* Ensure staff follow QuickMed policies, procedures, and standards.* Monitor patient registration, check-in, check-out, scheduling, and overall patient flow.* Promote a positive and professional patient experience.* Address patient concerns and complaints promptly and professionally.* Collaborate with providers, nurses, medical assistants, and other clinical team members to maintain efficient workflows.* Monitor clinic wait times, patient volume, and operational efficiency.* Ensure accurate patient information and appropriate documentation within the electronic medical record (EMR).* Oversee insurance verification, authorizations, referrals, and other administrative processes as applicable.* Assist with revenue cycle and billing-related processes and identify issues that may impact collections.* Monitor office supplies, medical/administrative inventory, and equipment needs.* Assist with ordering supplies and maintaining appropriate inventory levels.* Maintain compliance with HIPAA, OSHA, infection-control practices, and applicable federal, state, and local regulations.* Assist with preparation for audits, inspections, and compliance reviews.* Maintain a clean, organized, professional, and welcoming clinic environment.* Review operational reports and identify opportunities for improvement.* Communicate operational concerns, staffing needs, and performance trends to leadership.* Assist with implementation of new policies, procedures, programs, and initiatives.* Participate in staff meetings and leadership meetings as needed.* Serve as a role model for professionalism, accountability, teamwork, and customer service.* Perform other duties as assigned.## Qualifications* High school diploma or GED required.* Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.* Previous supervisory or management experience preferred.* Strong knowledge of medical office operations and patient service.* Working knowledge of HIPAA and patient confidentiality requirements.* Experience working with electronic medical records (EMR/EHR) systems.* Strong computer skills, including Microsoft Office.* Excellent written and verbal communication skills.* Strong organizational and time-management skills.* Demonstrated ability to lead and motivate a team.* Strong problem-solving and conflict-resolution skills.* Ability to handle confidential information with discretion.* Ability to work effectively in a fast-paced healthcare environment.Job Type: Full-timeBenefits:* 401(k) matching* Dental insurance* Disability insurance* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person #J-18808-Ljbffr QUICKmed