Manager, Transfer

Manager, Transfer

Region : Shelton, CT or Miami, FL

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our North America team as Manager, SMO Transfers based in North America. The Transfer Manager SMO is responsible for the management of the transfer process in alignment with HQ for all transfers in SMO markets. The Transfer Manager works cross functionally with Sellers, Buyers, Subway Market Operations (SMO), and Franchise Administration team to ensure all processes, procedures and legal requirements are followed.

Responsibilities include but are not limited to:

Contract & Risk Management

• Assist and reinforce business procedures and policies.
• Collaborate with Franchising, Franchise Contract Management, Legal and Lease Solutions teams to manage risk related to transfers.

Process Improvement & Training

• Identify and resolve transfer complications using contract management and franchising experience.
• Evaluate opportunities to improve the SMO transfer process in partnership with HQ Franchise Administration teams.
• Educate internal SMO teams on transfer procedures to support franchise owners (FOs) and set expectations.
• Recommend and implement process improvements.
• Provide training to cross-functional teams to enhance understanding and support of the transfer process.

Transfer Execution & Market Optimization

• Manage the end-to-end transfer process from franchisee submission through entry into FranConnect system.
• Manage scheduling, training, and closing requirements for transfers.
• Make cross-functional recommendations that align with and support the overall market optimization strategy.

Policy Enforcement

• Enforce policies and procedures to reduce time for transfer approvals where appropriate.
• Ensure consistent application of standards to streamline operations.
• Occasional travel is required to meet with cross functional teams.

Qualifications (some examples listed below):

• Bachelor's degree in business management, Finance, or related field strongly preferred.
• 5+ years QSR experience preferred. 5+ years of Franchising Contract and/or Transfer experience preferred.
• Demonstrated experience working with organizational documents, simple and complex entity structures, and navigating internal processes to drive transactions to completion.
• Proven ability to lead cross-functional decision-making and collaborate with diverse groups.
• Experience in contract management, including reviewing asset purchase agreements, leases, franchise agreements
• Background in franchising and franchise sales.
• Direct experience managing the Transfer process within a franchise organization.
• Familiarity with franchising laws and regulatory compliance.
• Hands-on experience with CRM platforms, preferably FranConnect or similar systems
• Familiarity with Smartsheet and DocuSign
• Excellent time management and organizational skills.
• Strong verbal and written communication abilities.
• Proven relationship-building skills across diverse teams and stakeholders.
• Flexible, adaptable, and highly detail oriented.
• Able to multi-task, prioritize workload and comfortable working within a fast-paced environment.
• Interpersonal, relationship-building and networking skills with a self-motivated attitude to work.
• Language requirements: Fluent in English - any additional language a plus.

What do we Offer?

• Insurance Plans (Medical/Life)
• Pension/401K/RSP (country specific)
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

#Subway