Administrative Assistant I (Full-time)- Dental Clinic

Administrative Assistant I

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at

The Administrative Assistant I provides essential support by managing front desk operations, greeting visitors, answering phone calls, and performing a variety of clerical and administrative duties to support the department. This includes managing schedules, handling communication, organizing documents, and assisting with day-to-day office operations. The role involves data entry, maintaining filing systems, and coordinating meetings, all while ensuring smooth workflow and efficient office management. The Administrative Assistant I plays a key role in supporting the team's needs, ensuring a productive and organized work environment. Work involves a variety of tasks that require attention to detail, basic analytical skills, and the ability to follow established practices and procedures. Supervision is provided to guide the employee, with a focus on training and development. The position involves working both independently and as part of a team to support staff and achieve goals.

Characteristic Duties and Responsibilities

• Reception and Customer Service: Performs front desk operations, greets and assists visitors in a professional and courteous manner providing exemplary customer service, answers and directs incoming calls, takes messages, and ensures timely follow-up, and monitors and manages office deliveries and mail distribution.
• Administrative Support: Provides general administrative support to department by managing all filing and maintaining the filing system. Completes data entry, photocopying, and assists in the preparation of documents, reports, and correspondence as needed. Schedules appointments, meetings, and conference room reservations. Provides administrative support to staff and management, including handling routine inquiries and performing tasks as directed.
• Maintains Office and Supplies: Ensures the office is kept clean, organized, and functional at all times. Performs inventory of office supplies and requests/orders additional supplies as needed.
• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators.
• Continuous Learning & Professional Development: Maintains informed on emerging technology trends and common user issues in higher education with an emphasis on community colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications

MINIMUM QUALIFICATIONS Compliance with all state, federal, and accreditation standards/requirement, as well as all MATC policies and procedures.

Required Education & Experience: High school diploma or equivalent and a minimum of six (6) months of office experience. Preferred Education & Experience: High school diploma or equivalent and one (1) year or more of office experience.

COMPETENCIES

• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Interpersonal savvy
• Communicates effectively
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion

KNOWLEDGE, SKILLS, & ABILITIES

• Excellent communication and interpersonal skills, with emphasis on strong organizational skills.
• Ability to understand, interpret and explain rules, regulations, procedures, and written and oral instructions.
• Ability to communicate effectively through both oral and written means.
• Ability to establish, collaborate and maintain effective work relationships with peers, students, teachers, staff, representatives of outside agencies, educational institutions, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations and promote a positive work environment.
• Proficiency in the use of computers and software specific to position, including Google Suite software.
• Ability to work successfully with minimal supervision as an individual and team contributor.
• Ability to establish workflows, manages multiple projects, and meets necessary deadlines.

The position is specific to receptionist duties in the MATC Dental Hygiene Clinic. Duties include, but are not limited to the following: - Scheduling appointments for patients - Taking payments for services - Downloading patient radiographs into the patient record system - Scheduling student rotation days - Answering phone calls - Supporting clinic operations as required.

Supplemental Information

Start Date: This position supports the Healthcare Pathway, Dental Hygiene Clinic and is available to start immediately.

Hours: This position is a full-time position and works 40 hours a week (in-person) - 7:30am - 4:00pm, Monday - Friday. All work must be performed in the state of Wisconsin.

Compensation: Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

Application Materials & Requirements: To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed.

Please follow these steps.

1. Complete the Employment Application in its Entirety

You must provide thorough and detailed information for all sections of the application form. An incomplete application will not be considered or reviewed.

2. Attach All Required Documents (At Time of Application)

• Cover Letter (Optional)
• Up to date - Resume

3. Resume (please note, submission of a resume does not satisfy the requirement for a thoroughly completed application.

Interview: (Note when interviews will be conducted) Virtual interviews (In-Person, or Spark Hire/One-Way) will be scheduled within two weeks of postings closing date.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at View phone number on click.appcast.io (Wisconsin Relay System: 711) or email View email address on click.appcast.io.