Parts Counter Representative

Join a Top-Rated Workplace

Are you organized, detail-oriented, and knowledgeable about automotive parts? Do you enjoy supporting technicians and helping keep a fast-paced service department running efficiently?

CarShop is seeking a Parts Counterperson to serve as the primary point of contact between our Parts Department and Service Team. In this role, you'll ensure technicians receive the right parts at the right time while maintaining inventory, building vendor relationships, and supporting the overall success of our service operations.

At CarShop, we're committed to delivering an exceptional customer experience and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.

Compensation & Benefits

Pay: $18.00 - $20.00 per hour

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Paid training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stable employment with a Fortune 500 company
• Supportive team-oriented culture

What You'll Do

As a Parts Counterperson, you'll help keep our service department operating efficiently by ensuring technicians have the parts they need to complete repairs quickly and accurately.

Responsibilities include:

• Assist Service Technicians and Service Managers with parts requests
• Maintain an accurate and organized parts inventory
• Source, order, and distribute the correct parts in a timely manner
• Research and secure the best pricing from approved vendors
• Build and maintain strong relationships with existing vendors while identifying new supplier opportunities
• Communicate parts order status and delivery updates to technicians and other departments
• Assist with inventory control, stocking, and organization
• Utilize computer systems and online resources, including eBay, to locate hard-to-find parts
• Support departmental goals while delivering exceptional internal customer service

What We're Looking For

• Previous automotive parts experience preferred
• Working knowledge of automotive parts and inventory management
• Strong computer skills, including experience using online marketplaces such as eBay
• Excellent organizational skills and attention to detail
• Strong communication and customer service skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Dependable, self-motivated, and team-oriented
• Positive attitude with a commitment to continuous improvement
• Demonstrated integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to pass pre-employment screening, including background and drug testing

Ready to Join Our Team?

If you're passionate about the automotive industry and enjoy supporting a high-performing service team, we'd love to hear from you.

CarShop is an Equal Opportunity Employer.

Competencies

• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including, but not limited to, hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure use of proper safety equipment
• Computer proficiency
• Excellent communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)

Required Education and Experience High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

Preferred Education and Experience Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Additional Eligibility Qualifications (Certification/Licenses/Registrations) ASE Certification preferred but not required i-Car Certification preferred but not required Specific manufacturer's certification preferred but not required Valid Driver's License