Collections Specialist

Job Description

Job Description

We are looking for an experienced Collections Specialist to support business-to-business receivables activities for a long-term contract opportunity in Tampa, Florida. This position is ideal for someone who can manage a high-volume portfolio, communicate professionally with commercial clients, and use Excel to track payment activity and account status. The role offers virtual training and requires someone who is detail oriented and can balance strong follow-up skills with accurate reporting and documentation.

Responsibilities:
• Manage a portfolio of commercial accounts and drive timely payment resolution through consistent outreach and follow-up.
• Contact business customers by phone and email to address overdue balances, clarify billing issues, and negotiate appropriate payment arrangements.
• Maintain accurate records of collection activity, payment commitments, disputes, and account updates within internal systems.
• Use Excel tools such as VLOOKUPs and PivotTables to organize account data, identify collection trends, and support reporting needs.
• Review aging reports regularly to prioritize collection efforts and reduce outstanding receivables across an assigned workload.
• Partner with billing, credit, and internal stakeholders to investigate discrepancies and resolve issues affecting account payment.
• Monitor a high-volume workload of approximately 286 accounts while meeting productivity and service expectations.
• Participate in virtual onboarding and training while quickly adapting to established collection procedures and team workflows.• 3-5 years of collections experience, with a strong background in business-to-business or commercial account environments.
• Proficiency in Excel, including hands-on experience using VLOOKUPs and PivotTables for data analysis and tracking.
• Working knowledge of collection practices, billing follow-up, and credit-related account management.
• Ability to handle a large account portfolio efficiently while maintaining attention to detail and accurate documentation.
• Strong verbal and written communication skills for interacting professionally with business clients and internal teams.
• Experience identifying payment issues, resolving disputes, and securing commitment from customers on past-due balances.
• Comfortable working independently in a contract role and participating in virtual training and onboarding activities.