Remote Referral Support Specialist

Referral Support Specialist

Mercy Home Health in Springfield, PA is seeking a remote local Referral Support Specialist.

About the Position:

The RSS role will support the Home Care Coordinator (hospital-based liaison) with referral entry and referral insurance verification. This role acts as data entry field support, located on site at a designated Trinity Regional Health Ministry (RHM) hospital. Will be responsible for accepting, importing and entering referrals from our RHMs into Home Care HomeBase. This role is also responsible for the insurance verification and authorization for certain payers.

Must be available to work a weekend rotation every other weekend & 2 holidays annually.

Opportunity to work from home. Must have reliable internet. It is work from home position, but could always change in the future. Must be local to be able to come to office in Springfield, PA for training.

Minimum Qualifications:

• High School diploma required with equivalent 2-4 years industry experience; Associate's Degree preferred
• 2-3 years home care, hospice, discharge planning, or case management experience preferred
• Working knowledge of governmental reimbursement criteria, knowledge of third party/managed care contracts related to Trinity Health At Home services preferred
• Microsoft computer skill set required; experience with Trinity Health At Home software platforms and applications preferred
• Working knowledge of standard office equipment and remote technology required
• Experience multi-tasking on multiple computer systems.

• Must have valid Driver's license and reliable transportation to and from work site.
• Possible Opportunity to work from home. Must have reliable internet
• Experience in working with Microsoft products such as Word, Excel, OneNote

Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics, and adhere to the Compliance Program

Your opportunity:

• Excel with supportive, motivated colleagues in an inspiring environment
• Flexibility
• Competitive salary
• Career paths and professional development

Benefits:

• Health, dental and vision insurance benefits on your first day
• Daily Pay offered
• Short and long-term disability
• 403b
• Generous paid time off
• Mileage reimbursement
• Comprehensive orientation

About Mercy Home Health:

Mercy Home Health is a member of Trinity Health At Home, a national home care, palliative care and hospice organization serving communities in twelve states. We are a comprehensive, trusted provider of home care and end-of-life care in the sacred place that people call home. A Catholic-based, non-profit organization, we serve patients and their loved ones with home care (skilled nursing, physical/occupational and speech therapy and medical social work), palliative care, hospice and bereavement services. Our legacy continues with a pioneering, future-thinking care model. We blend clinical expertise with our exclusive Home Care Connect virtual care program to help patients achieve their health goals. We have energizing new vision and strategy. Join us and shape the future of healthcare.

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment:

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.