Front Desk Agent

Hourly Rate: $24.50 Hourly Rate:$24.50Shift:1st,2nd: must be available to work weekends and holidaysPosition type: Fulltime Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. * Competitive Pay * Medical/Dental/Vision/401K opportunities * Travel discounts * Credit Union Membership * Tuition Reimbursement * Professional Counseling & Family Support * Growth and Development Opportunities * *Benefit Eligibility will vary by position Site Specific Perks * Department celebrations * Associate Appreciation Week * Monthly associate recognition and reward programs * Stipend for work shoes * Monthly phone stipend As a Guest Services Agent, a typical day will include: * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities. * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues. * Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) * Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. * Answers telephone calls and routes calls to the proper department as applicable. * May be asked to assist with bellman and runner duties depending on facility or location. Guest Experience and Company Standards * Welcome and greet guests and anticipate and address their needs. * Interact with colleagues and guests professionally and promptly. * Contribute to team goals. * Always follow company policies and safety procedures. To Become a Guest Services Agent at HVC: * Available to work various shifts, holidays, and both weekend days. * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. * Specific job duties may differ by property, size of team, or facility. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Source: Hospitality Online