911 Telecommunications Officer

Emergency Communication DispatcherReporting directly to a Telecom Supervisor, responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems as well as dispatching calls to appropriate law enforcement, fire, and emergency medical service agencies.Examples of work performed include:Answers and transfers emergency and non-emergency calls from multi-line phone systemsProcesses teletype information and complete in-house system computer searchesOperates radio console consisting of numerous talk groupsMaintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) systemMaintains professionalism and confidentiality in all mattersMaintains proficiency in all aspects of Emergency Communications; maintains licensing, certifications, and credentialing standardsInforms direct supervisor of concerns regarding work progress, barriers, and red flagsCoordinates with all emergency service groups in the county and region; works with state and federal agencies as neededAttends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areasObtains access to TCIC/NCIC/TLETS systemsReadily complies with departmental and county-wide policies and proceduresPerforms special duties as assignedOrganization relationships:Reports directly to – Telecom SupervisorDirect Reports – NoPhysical demands:Position involves occasionally lifting objects weighing over 50 lbs.Position involves speaking and hearing English clearlyPosition involves maintaining composure during extremely stressful situations for extended periods of timePosition involves being stationary at a communications console for extended lengths of timePosition involves continual use of a computer keyboard and other peripheral devicesEnvironmental factors:Work is primarily indoors in an air-conditioned environmentHigh-volume, fast-paced environment dealing with life-threatening situationsConstant contact with the public under duress and in crisis situations; exposure to psychological and emotional stress of the public and public safety personnelMay deploy to the field providing incident-based communicationsIrregular hours:Work designated schedule and other hours as required to meet customer needs, including nights, weekends and holidaysWork 12 hour shifts and occasionally required to work mandatory overtime and be available for emergency callback at any timeMonthly trainings and miscellaneous trainings may occur on scheduled days offEssential Personnel for Emergency Situations; discretion of Department DirectorRegular attendance is requiredMinimum qualifications:High school diploma or equivalentTwo (2) years of customer service experience; OR an equivalent combination of education and experienceData entry and typing efficiency at a minimum of 35 wpmKnowledge of modern office procedures and computer equipmentMust meet eligibility requirements to be granted systems access to TCIC/NCIC/TLETS systems per the CJIS Security PolicyLicenses and certifications:Valid driver's license required within thirty (30) days of employmentTexas Commission on Law Enforcement (TCOLE) Telecommunicator license required within ninety (90) days of employmentWilliamson County Emergency Communications (WCEC) credentialing in call taking required within one (1) year of employmentTelecommunications Device for the Deaf (TDD) certification required within one (1) year of employmentTexas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), and National Crime Information Center (NCIC) full access certifications required within one (1) year of employmentFederal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800 required within one (1) year of employmentCPR/AED certification required within one (1) year of employmentInternational Academy of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications required within one (1) year of employmentWilliamson County Emergency Communications (WCEC) credentialing in:Call takingEither law enforcement radio dispatching or fire/emergency medical dispatching required within two (2) years of employmentBoth law enforcement radio dispatching and fire/emergency medical dispatching required within two (2) years of employmentPreferred qualifications:Currently licensed as Telecommunicator by TCOLETwo (2) years of experience working in public safety radio dispatch and communicationsAdditional certifications in law enforcement, fire, emergency medical services, communications, and/or emergency managementBilingual (Spanish)Employment testing:Criminal background check: YesMotor Vehicle Record check: YesDrug screening: YesPhysical exam: YesPsychological exam: YesAdditional: Hearing examSupplemental information:A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone View phone number on apply.j-vers.com or visit our website at County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.Tobacco free workplace policy:Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.