Scheduling Coordinator

Oral & Facial Surgery Centers of Massachusetts

Scheduling Coordinator Full Time | Burlington / Cambridge | This is an in-office position. We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat and service-driven Scheduling Coordinator to join our practice! The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. If you're someone who thrives in a fast-paced environment, enjoys helping people and values being part of a supportive, high=performing team, we'd love to have you join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

Role and Responsibilities

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Greets patients and visitors immediately upon arrival with a friendly demeanor. Answers the phone promptly with a smile. Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms. Prepares a daily schedule for each provider. Prepares patient charts. Manages patient flow to reduce patient wait time. Assists patients as necessary. Maintains reception area in a neat and orderly condition. Maintains professional relationship with referring offices. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience

High school diploma or equivalent required. One year of customer service experience required. Skills and Abilities

Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. What We Offer Competitive Pay, Bonus potential, and Annual Merit Reviews Paid Time Off 401k Plan w/Company Match Health Savings Account (HSA) with HDHP health plans Medical (including Virtual Care), Dental and Vision Coverage Basic and Supplemental Life Insurance Short & Long-Term Disability Employee Assistance Program BLS/CPR Certification Career Path Advancement to Clinical or Management positions National Discount and Rewards Marketplace We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

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