Operations Coordinator

Operations Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Role Description

• Serve as the primary point of contact for customers, carriers, and suppliers on daily operations
• Manage end-to-end customer orders, including documentation and transport bookings in line with service requirements
• Monitor transport execution to ensure compliance with established SOPs and service standards
• Handle customer requests, incidents, and supply chain disruptions in a timely and professional manner
• Escalate operational issues to relevant stakeholders to ensure prompt resolution
• Ensure accurate and timely updates of shipment tracking milestones
• Investigate and resolve missing events and data inconsistencies
• Support reporting processes, KPI tracking, and performance reviews
• Assist in onboarding new suppliers and ensure adherence to operational procedures
• Contribute to continuous improvement initiatives and support process enhancements

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.