Desktop Support Technician

Job Description

Job Description

At Reading Cooperative Bank, we are more than a financial institution—we are a mutual cooperative bank dedicated to strengthening Main Street and supporting the communities we proudly serve. Rooted in a tradition of trust, collaboration, and local impact, we work every day to empower individuals, families, and small businesses to thrive. If you are passionate about making a meaningful difference and building relationships that matter, we invite you to explore a career with us.

We are seeking a Desktop Support Technician to join our Information Technology team. Reporting to the Information Technology Supervisor, this role provides timely technical support to Bank employees by responding to support calls and service tickets. The Desktop Support Technician is responsible for troubleshooting and resolving hardware, software, and system issues; maintaining accurate IT documentation and procedures; and ensuring the reliable performance of the Bank’s technology systems. The ideal candidate is a customer-focused problem solver with strong technical expertise, attention to detail, and a commitment to delivering exceptional service and technology support.

ESSENTIAL FUNCTIONS AND RESPONSIBILTIES

• Build and configure workstations to Bank standard, starting from the operating system.
• Follow and update the On-boarding procedure for new employees, i.e., create all accounts in all the systems necessary for new employees to do their jobs.
• Be a main point of contact for the help desk call group, responding to inquiries and requests for assistance on the phone, via email, in person, or through remote access.
• Install and maintain local area network hardware and software to ensure that systems are functional and ready for use at the beginning of the workday.
• Respond to the needs and questions of network users concerning their access to resources on the network and the operation of software programs.
• Install, repair and upgrade computer equipment including workstations, printers, and phones.
• Coordinate with third-party vendors for workstations, printers, and copier repair.
• Train users in software and equipment usage. Offer timely technical support and teach users how to utilize computers correctly.
• Travel to and between all bank locations on a regular basis. 

REQUIREMENTS 

Knowledge, Skills & Abilities 

• Strong analytical and problem-solving abilities.
• Strong communications skills (written and spoken).
• An openness to learning new technologies.
• Must be able to lift 50 lbs.
• Must be able to travel between bank locations.

Education & Experience

• Associate’s degree in related field, or equivalent work experience.
• Minimum of two years of relevant experience in Information Technology.
• Experience with building and/or supporting workstations.
• Relevant certifications (e.g., MCSA, MCSE, ITIL Certifications, CompTIA A+) will be an advantage.

Why Join Us?

Join a team where your analysis drives decisions, your expertise is respected, and your work makes a difference. We offer a comprehensive and competitive benefits package designed to support the well-being of our employees, including:

• Choice of medical plans with HRA or HSA options
• Dental and vision coverage
• Flexible spending accounts (FSA)
• Disability insurance
• 401(k) retirement plan

Additional benefits include:

• Employee Assistance Program (EAP)
• Generous paid time off
• Interest-free emergency loan program (up to $2,000, subject to program guidelines)
• Tuition assistance (available to full-time and part-time employees)

Reading Cooperative Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The pay range indicated is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.