Intake Coordinator

Intake Coordinator

Academy (West Harlem) - New York, NY 10031

Title: Intake Coordinator

Unit: Housing (MOC-J/Scatter-site)

Reports to: Transitional Housing Manager

Salary Range: $31.86- $35.71 per hour [$58,000 - $65,000]

Status: Full Time; Regular; Non-Exempt

Location: 620 West 140th Street, New York, NY 10031

Days/Hours: Monday – Friday, 9am – 5pm

Date Prepared: October 7th 2024

Position Summary:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Mission, Culture and Fit

The candidate must have a history of working with a population who have been diagnosed with serious mental illness (SMI) and co-occurring disorders. In addition, the person must be able interact and work with a persons impacted by the justice system and have a history of homelessness. Demonstrated ability to work in a team environment.

Communication

The candidate must have the ability to be proactive, work cohesively and network with others, contribute to discussions and be solution oriented. Ability to communicate effectively in written and oral communication.

Summary

Under the supervision of the Transitional Housing Manager, the Intake Coordinator ensures that enrollments for program services are rendered as expected by our funder's scope of services.

Essential Duties and Responsibilities:

• Assist with operations of referrals and program enrollments.
• Assist the Transitional Housing Manager to develop and implement strategic operational systems that will enhance programmatic reports and evaluation based on funding goals.
• Monitor intake of new referrals, coordinate with property management to review housing stock. Input vacant units into the Coordinated Assessment Placement System (CAPS).
• Attend unit meetings, provide updates to program staff.
• Act as liaison with members Fortune staff to ensure continuity of treatment from internal and external providers.
• Work with program staff to maintain vacancy records and reports across the organization to ensure the expeditious backfilling of vacancies
• Conduct and coordinate ongoing outreach for referrals and collect required documentation based on the document checklist for each program or location
• Keep records of progress and interaction with referral sources and candidates. Effectively explain to the referral sources and/or candidates all of the required documents, as well as answer questions
• Communicate appointments, confirmation, document checklist, ineligibility letters and low priority letters to candidates when applicable
• Maintain all documentation received in designated manner to ensure efficient, effective follow-up to fill vacancies and maintain an occupancy rate of 95% or above at all times.
• Submit timely monthly and weekly reports on program progress.
• Perform other duties as needed.

Qualifications

Qualifications:

• Bachelor's Degree preferred, with 2 years' experience working with disadvantaged populations.
• Ability to apply metrics to review work performance towards funding goals. Knowledge of how to use data to inform program needs.
• Experience with databases for entering client information,
• Strong oral and written communications skills required. Experience completing program contract and staff corrective action plans.
• Bilingual English/Spanish a plus; and
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements: This position requires weekly on-site availability and travel to program locations as required.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.