Head of Workplace Operations & Experience - Americas

Job Description

At the LEGO Group, every single person is united behind our mission to inspire and develop the builders of tomorrow. Be part of a community where you are developing and continuously improving our workplaces, leading operational excellence across the Americas, and helping shape the future of the employee experience. 

Please Note:

• No relocation assistance is offered for this position. 

• The role is based on our Boston HUB located at 1001 Boylston Street. Our hybrid working model is 3 days office/2 days home weekly. 

Core Responsibilities

• Lead the operational delivery of Workplace Operations across the Americas, ensuring all locations consistently deliver safe, inspiring and high-performing workplaces that reflect T he LEGO Group's workplace strategy and standards.

• Provide strategic leadership and operational support across a regional portfolio including Boston, Mexico City, Monterrey, Tempe and São Paulo, balancing local operational needs with global priorities.

• Develop, coach and support regional Workplace teams, fostering a culture of collaboration, accountability, continuous improvement and employee wellbeing.

• Partner with local Workplace Specialists and Facility Management providers to ensure operational excellence, consistent service delivery and effective issue resolution across all sites.

• Drive regional workplace strategy by identifying opportunities to improve processes, optimise services, increase efficiency and enhance the overall employee experience.

• Represent the Americas within the Global Workplace Operations & Experience (WOX) Leadership Team, contributing to the development and implementation of global operational priorities, standards and best practices.

• Lead regional planning, governance and performance management through operational reviews, KPI reporting, budget oversight and continuous improvement initiatives.

• Support the mobilisation of new offices, workplace transformations and major projects, ensuring locations are operationally ready and aligned to global workplace standards.

• Build strong relationships with senior business leaders, Hub Councils and key stakeholders to ensure Workplace Operations continues to support wider business objectives .

• Provide strategic oversight of Integrated Facility Management (IFM) partners, driving service excellence, contractual performance, innovation and value across the region.

• Champion employee engagement by supporting community initiatives, workplace events and activities that strengthen our culture and create vibrant, collaborative workplaces.

• Ensure compliance with local legislation, health and safety requirements and corporate policies, maintaining high operational standards across every location.

• Act as a regional escalation point for operational issues, providing leadership, guidance and support to local teams during periods of change or business-critical activity.

• Contribute to the evolution of global Workplace Operations & Experience by sharing regional insights, lessons learned and innovative ideas that can be adopted across the wider organisation.

Play Your Part in Our Team Succeeding

The LEGO Group is continuously evolving its global Workplace Operations strategy to create inspiring, sustainable and flexible environments where colleagues can do their best work.

As Head of Workplace Operations for the Americas, you will lead the operational performance and strategic development of a diverse portfolio of workplaces across North and South America. Working closely with local Workplace teams, business leaders and external partners, you will ensure every location delivers an exceptional employee experience while maintaining consistent global standards.

This role combines operational leadership, people management and strategic thinking. Alongside supporting the day-to-day success of each location, you will play a key role in shaping the future direction of Workplace Operations through your participation in the Global Workplace Operations & Experience (WOX) Leadership Team. You will help establish regional priorities, contribute to global initiatives and ensure that the Americas continues to deliver against our workplace ambitions.

Success in this role requires someone who can confidently operate at both strategic and operational levels , equally comfortable supporting local teams with immediate operational challenges as influencing long-term regional planning, organisational change and workplace innovation.

Do You Have What It Takes?

• Proven experience leading Workplace s , Facilities or Corporate Real Estate operations across multiple sites or regions.

• Demonstrated experience managing and developing high-performing teams, creating an environment focused on engagement, wellbeing and continuous improvement.

• Extensive experience working with Integrated Facility Management (IFM) providers, driving operational performance, governance and supplier relationships.

• Strong understanding of workplace operational strategy, facilities management, workplace experience and operational excellence within a global organisation.

• Experience leading workplace transformations, office openings, relocations and operational mobilisation projects.

• Excellent stakeholder management skills with the ability to influence and build trusted relationships across all levels of the organisation, including senior leadership.

• Strong commercial and analytical capability with experience managing budgets, performance metrics and operational reporting.

• Experience working within global or matrix organisations, balancing regional priorities with global standards.

• Excellent communication, coaching and leadership skills with the ability to inspire teams across multiple countries and cultures.

• A proactive, collaborative and solutions-focused approach, with a passion for creating outstanding workplace experiences.

Additional Details on this Position

• This role provides regional responsibility for Workplace Operations across Boston, Mexico City, Monterrey, Tempe and São Paulo.

• Reporting into the Global Head of Workplace Operations & Experience in Billund, Denmark.

• I nternational travel will be required to support teams, build relationships and ensure operational excellence across the region.

• Our workplace enables colleagues to be and do their best at work. Our hybrid working model reflects our People Promise by embracing the different life situations of our colleagues while maintaining strong collaboration and connection across our global teams.

#LI-SK1

#LI-Hybrid

Compensation

The salary for this position has a range of $150,921.00 - $226,381.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at View phone number on lego.com, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.