Enterprise Customer Success Manager

Job Description

Job Description

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:

• Leverage your expert analytical skills to deliver results against our shared measures of success with customers
• Implement and optimize solutions that improve product performance
• Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
• Work with AdOps to oversee the accurate implementation of new campaigns and integrations

Key Focuses:

• Serve as a trusted partner and recruitment expert to key customer stakeholders
• Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
• Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
• Monitor and optimize performance to ensure measure of success targets are exceeded
• Oversee account setup and project manage the implementation to launch, including customer training and onboarding
• Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
• Travel to visit customers as needed to review performance and build a strong partnership
• Maintain advanced knowledge of various industry technologies, ZipRecruiter products
• Leverage Gemini (AI) to enhance workflow process and function

Minimum Qualifications:

• 2+ years of experience as a Customer Success Manager
• 1+ year of experience working with Enterprise and/or high value customers
• Experience with Recruitment Advertising and/or Performance Based Advertising
• Passion for providing excellent customer service and creating "WOW" experiences
• Ability to develop and deliver compelling presentations using data storytelling
• Detail-oriented, organized, and strong time-management skills
• Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
• Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
• Ability to work both independently and within a team environment
• Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
• Experience working with programmatic platforms is a plus

#LI-Remote

The US base salary range for this full-time position is $65,000-$80,000. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

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