Ticket Fulfillment Manager

Job Description

Job Description

ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.

THE POSITION
Victory Live is seeking a Ticket Fulfillment Manager to join our team in our Buckhead, Atlanta office.

This role is responsible for overseeing the receipt, verification, organization, and processing of electronic tickets, barcodes, merchandise, and related inventory. The Ticket Fulfillment Manager will ensure incoming inventory is accurately received, documented, and processed in company systems in a timely manner.

This position will also maintain accurate inventory records, resolve discrepancies, oversee receiving workflows, and ensure processes are completed efficiently and consistently.

• Manage daily receiving operations for electronic tickets, barcodes, merchandise, and inventory.
• Receive and verify electronic tickets, barcode information, purchase orders, packing slips, and other documentation.
• Scan, upload, enter, and accurately process barcodes and electronic ticket information into company systems.
• Confirm quantities, item descriptions, ticket information, and other details against purchase orders and receiving documents.
• Identify and resolve discrepancies, including missing, duplicate, damaged, or incorrect tickets, barcodes, and inventory.
• Maintain accurate records of all received items and ensure transactions are completed promptly.
• Coordinate with purchasing, inventory control, operations, vendors, and other departments regarding incoming shipments and electronic ticket files.
• Monitor electronic ticket and barcode queues to ensure timely processing.
• Establish and maintain organized procedures for digital and physical receiving documentation.
• Train, supervise, and schedule receiving staff as needed.
  Monitor employee performance and ensure receiving procedures and company policies are followed.
• Perform regular audits to identify errors and maintain inventory accuracy.
• Research and resolve receiving and inventory discrepancies.
• Maintain confidentiality and security of electronic ticket information and company data.
• Identify opportunities to improve receiving processes, accuracy, efficiency, and workflow.
• Prepare receiving reports and communicate issues or trends to management.

REQUIREMENTS

• 2+ years of experience in ticketing, inventory operations, fulfillment, data processing, or a related field.
• Previous supervisory or team leadership experience preferred.
• Prior experience in sports or live entertainment ticketing, such as with a professional or collegiate sports team, venue, box office, ticketing platform, or secondary ticketing marketplace preferred.
• Strong attention to detail with a high level of accuracy.
• Strong organizational, analytical, and problem-solving skills.
• Ability to identify discrepancies, investigate issues, and follow them through resolution.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office or similar business software.
• Ability to train, support, and oversee team members.
• Ability to work flexible hours, including weekends and holidays, when needed.
• Ability to lift and move packages or inventory as needed.
  
  

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

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