General Manager

General Manager - Salt Lake City, Utah *New Shop Opening*Trolley Square - Salt Lake City, UT 84102OverviewSalary Range $0.01 - $0.01 Hourly Job Shift Any Education Level None Travel Percentage None Category RetailDescriptionLead Something SweetTrolley Square - Salt Lake City, Utah | New Shop Opening!Full-Time | Hourly (Non-Exempt) + Quarterly Bonus PotentialSalt & Straw is expanding to Salt Lake City!We're seeking experienced General Managers to help establish Salt & Straw in this new market and bring our creative, community-driven vision to life. In this role, you'll open and lead one of the first Salt & Straw scoop shops in [State], build high-performing teams from the ground up, and create a neighborhood destination guests return to again and again. You'll play a pivotal role in launching and shaping Salt & Straw's presence in [State].What General Managers DoGeneral Managers own the full success of the shop: people, operations, and guest experience.You will:Lead daily shop operations including scheduling, payroll, inventory, facilities, and financial performanceHire, train, and develop a high-performing leadership team of Assistant General Managers and Shift CoordinatorsSet clear expectations and coach with consistency, generosity, and directnessCreate a culture where people feel supported, challenged, and proud of their workDeliver thoughtful, memorable hospitality that reflects curiosity, warmth, and careUse data and insights to drive results across sales, labor, and guest experienceNavigate challenges with calm leadership and celebrate wins—big and smallBuild strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighborPartner with District Managers and cross-functional teams to support long-term shop and market successWhat You'll GetWe offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.Competitive base pay + up to 20% quarterly bonus potentialFinancial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three monthsMedical, dental & vision insurance options starting your first monthPaid Time Off: Start with 2 weeks PTO, grows from therePaid Holidays: 12 paid holidays/yearPaid Sick Time: Stay home, stay well, get paidTwo Days Off in a Row (a rarity in retail!)Mental Health Support: On-demand access 24/7/365 for you and your familyEducational Support: Up to $1,800/year to support your learning goalsTeam Discount: 30% off all the magicFirst Dibs on Flavors before the publicPet Insurance (because pets = family)Flexible Spending Accounts, Accident & Critical Illness Insurance, and moreThis Role Might Be Right If You:Have 3+ years of leadership experience in food service, hospitality, or retail (GM candidates typically bring 5+)Have led teams of 10+ people in a fast-paced environmentKnow how to coach, develop, and support people with clarity and careEnjoy balancing people leadership with operational responsibilityAre energized by building something new and helping teams growAre 18+ and available to work evenings, weekends, and holidaysQualificationsWage Transparency We are committed to pay transparency. The hiring range for this position is currently being finalized. Once available, applicants will receive an email with the applicable hiring range and broader compensation opportunity for this role.Important NotesFood Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.E-Verify Participation: We participate in E-Verify to confirm work authorization.Our ValuesCreate the UnbelievableShow Up GenerouslyAct with Thoughtful CuriosityShare Human KindnessMake It CountThese values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.