Nordic Spa Sales & Marketing Coordinator

Job Description

Job Description

Simple. Inclusive. Natural. Social.

Reports to : Nordic Spa General Manager 

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. 

View our Experience: 

Achieving Excellence Statement:
Our Nordic Spa experiences are created to be as individual as each guest – thoughtfully restful, physically comfortable and free from rigid structure. As  Nordic Spa Sales & Marketing Coordinator , you will partner closely with the General Manager and Sales & Marketing team to drive revenue and build meaningful client relationships. You will achieve excellence by coordinating group bookings, developing strategic partnerships, and ensuring seamless collaboration across departments to exceed guest expectations. We commit to providing you with the training, tools, support, and feedback for success; achieving excellence is up to you. 

Key Focuses  

• Act as the main contact for all group bookings, managing inquiries, proposals, contracts and end-to-end coordination of events 
• Develop and maintain strong relationships with guests to understand needs and preferences 
• Coordinate and execute local events, tradeshows and community engagement in collaboration with the Corporate Marketing Team 
• Identify, develop, and foster community partnerships that support brand awareness, guest acquisition, and revenue growth 
• Maintain promotional materials, menus, and signage in collaboration with Corporate Marketing, ensuring alignment with Nordic Spa brand guidelines 
• Provide administrative support to the Corporate Marketing team 
• Support social media management, including content creation, in collaboration with the Corporate Marketing team 
• Partner with Alyeska Resort Sales Team to prepare proposals, contracts, and presentations involving Alyeska Nordic Spa 
• Communicate sales and marketing initiatives clearly and consistently across all departments
• Compile and present reports on group business, sales, retail, marketing initiatives, and partnerships 
• Assist with familiarization trips and site inspections as required 
• Monitor and respond to feedback and reviews across platforms, to support a positive brand reputation 
• Personal communication, interactions and behaviors support the Spa value  that everyone is welcome and everyone is equal  
• Builds a collaborative workplace; supporting the Spa value of  community, common goals, and acceptance  
• Completes work processes and checklists that seamlessly support the Core Value of Quality:  We are committed to achieving excellence and upholding the highest standards in product and service  
• Communicates, interacts, and behaves, supporting the Core Value of Honesty:  Honesty in action is   doing what you commit to do in the manner you commit to doing it  
• Contributes to a collaborative workplace, supporting the Core Value of Family:  Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family  
• Other duties as assigned 

Experience/Passions/Education  

• Post-secondary education in Sales & Marketing an asset 
• Minimum of two years of experience in a sales and marketing role preferably in the hospitality industry 
• Excellent verbal and written communication skills are required 
• Advanced Microsoft Office skills required 
• Intermediate skills with Canva 
• Basic skills in opening and manipulating files in Adobe Creative Cloud environments (InDesign, Illustrator, Photoshop) 
• Experience with content creation for social media an asset (photography, videography, editing, graphic design) 
• Comfortable with technology and adept at learning new systems 
• A passion for mental and physical wellness 

Working Conditions  
This position operates in a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders. The role requires flexibility to work a variety of shifts, including early mornings, late evenings, weekends, and holidays, and may involve extended hours during periods of high business demand. This position spends a lot of time on their feet, multitasking competing priorities, working through employee and guest concerns, and leading a culture of service excellence.