Collections Specialist

Collections Specialist

Fenwick is seeking a Collections Specialist that will be responsible for the day-to-day management of assigned accounts to support timely collection of outstanding balances. This role will interact with attorneys, clients, and internal stakeholders to follow up on past-due invoices, resolve payment issues, and maintain accurate account records. This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives.

Job Description:

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner.
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively.
• Partner with internal team members and partners to review account status and support collection efforts.
• Research and reconcile account discrepancies, billing questions, and payment issues.
• Maintain accurate records of collection activity, client communications, and account status updates.
• Monitor aging reports and identify accounts requiring follow-up or escalation.
• Prepare routine collections reports and provide account updates as needed.
• Follow established collections procedures and recommend process improvements when appropriate.
• Escalate sensitive or complex collection matters to management when necessary.

Desired Skills and Qualifications:

• Strong knowledge of collections processes, account follow-up, and payment resolution practices.
• Ability to communicate clearly and professionally with clients, attorneys, and internal staff.
• Strong attention to detail and ability to maintain accurate account documentation.
• Ability to prioritize a high-volume workload and manage deadlines effectively.
• Sound judgment in handling sensitive client and financial information.
• Problem-solving skills with the ability to identify issues and escalate appropriately.
• Proficiency in reviewing aging reports and tracking collection activity.
• Ability to work independently while following established procedures.

Reporting to the Senior Manager, Billing & Collections, the ideal candidate will have a minimum of (5) years of experience in a law firm environment with experience working with attorney portfolios, client account follow-up, aged receivables, billing and collections systems and standard reporting tools. Bachelor's degree required.

Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.

The anticipated range for this position is:

$76,000 - $107,500

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.