RESIDENTIAL CARE COORDINATOR

Position Number: 22098552
County: Pulaski
Posting End Date: August 26, 2026

This position is located at the Arkansas State Hospital, a 24/7 behavioral health facility, in Little Rock.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information

Job Series: Residential Care – Career Path

Classification: Residential Care Coordinator

Class Code: PRC03P

Pay Grade: SGS02

Salary Range: $35,610 - $52,703

Job Summary

The Residential Care Coordinator is responsible for overseeing the coordination of care services within a state-operated residential care facility. This position ensures that residents receive individualized, high-quality care by collaborating with staff, healthcare providers, and family members.

Primary Responsibilities

Implement, and monitor individualized care plans to meet the medical, emotional, and social needs of residents. Ensure residents attend appropriate medical appointments, therapy sessions, and support services. Advocate for residents by addressing concerns, needs, and preferences in a timely manner. Maintain accurate and confidential records of resident care plans, progress notes, and incident reports. Ensure compliance with Arkansas state laws, Medicaid requirements, and facility policies. Assist in conducting assessments and evaluations to determine resident eligibility for services. Monitor and report changes in resident conditions to the appropriate supervisors and healthcare providers. Respond to emergency situations and behavioral crises by implementing de-escalation strategies. Work with mental health professionals to develop behavior intervention plans as needed. Assist with daily operations, ensuring a safe, clean, and structured living environment. Participate in facility inspections, audits, and quality improvement initiatives.

Knowledge and Skills

Ability to manage multiple residents' care plans and track service progress. Strong attention to detail and accuracy in record-keeping and documentation. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Knowledge of person-centered care, trauma-informed practices, and behavioral health services. Ability to assess and advocate for resident needs effectively. Excellent verbal and written communication skills for working with residents, families, and teams. Strong ability to mediate conflicts, de-escalate situations, and foster positive relationships. Familiarity with Arkansas state regulations, Medicaid guidelines, and facility policies regarding residential care. Ability to respond effectively to emergencies, medical incidents, or behavioral crises. Strong problem-solving and decision-making skills to address resident concerns and facility challenges.

Minimum Qualifications

At least one year of experience in social services, behavioral health, healthcare, psychology or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.