Mailroom/Dock Associate

NOC Technician

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Roles And Responsibilities

Monitor and maintain computer networks and systems Ensure stability of telecommunications infrastructure Respond to network alerts and troubleshoot issues Perform regular network performance checks Coordinate with field technicians and engineers Maintain records of outages and quality control Execute incident response for remote/cloud operations Manage ServiceNow Incident, Change, and Problem Management Conduct remote network surveillance and event response Triage and resolve incidents within SLA timelines Collaborate with SMEs for complex troubleshooting Provide customer-facing support via phone, email, and portal Communicate with stakeholders during service-impacting events Manage vendor tickets effectively

Qualifications & Skills

Strong knowledge of IP networking and protocols Experience with network monitoring tools 1+ years troubleshooting IP connectivity and hardware errors Proficiency in VPN, BGP, MPLS, SIP Ability to interpret network diagrams (e.g., Visio) Strong analytical and documentation skills Ability to perform under pressure and respond quickly

Preferred Skills

Experience in Network Operations or Telecom Certifications: Network+, Cisco CCST/CCNA ITIL Certification Experience with AWS Cloud surveillance