Client Liaison

Primary Purpose To assist the client and client management with human resources (HR) or union issues regarding client claimants to follow-up and resolve high exposure and difficult claims or union representative issues; to resolve benefit representative or client management issues; to represent the client in health and welfare issues during committee meetings; and to work on special projects and with work groups including claim intake, case management and quality review. Essential Functions and Responsibilities Assists the client and client’s management team with HR or union issues regarding client’s claimants; tracks and documents contacts. Follows up and resolves high exposure and difficult claims or HR/union representative issues. Represents the client in health and welfare issues during committee meetings. Provides problem solving and conflict resolution with client. Sets expectations with client. Works on special projects and with work groups including claim intake, case management and quality review. Additional Functions and Responsibilities Performs other duties as assigned. Supports the organization’s quality program(s). Qualifications Education & Licensing Bachelor’s degree from an accredited college or university preferred. Experience Six (6) years of related experience or equivalent combination of education and experience required. Skills & Knowledge In-depth knowledge of client company disability plans and claims management Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations. Mental Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical Computer keyboarding, travel as required. Auditory/Visual Hearing, vision and talking. NOTE Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. #J-18808-Ljbffr