Technical Support Engineer

Technical Support Engineer

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we're entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you'll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we're working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We're already connecting millions and scaling fast.

This role is for someone who loves technical support and wants to be excellent at it.

You'll sit at the center of how the company operates.

Investigate and diagnose technical issues. Trace issues through logs and our services. Understand and reproduce errors to find the root cause. Share clear updates with customers and engineers.

Think like an engineer, act like a support specialist. Read code to spot where things break. Use AI tools to speed up debugging. Make small fixes when appropriate, and escalate when needed.

Deliver a great customer experience. Work with users from senior engineers to non-technical operators. Adjust your communication based on the audience. Respond quickly with accurate, thoughtful answers.

Improve our documentation, tooling & processes. Write clear docs that reduce repeat questions. Build small tools or scripts to speed up your workflow. Flag recurring issues and suggest improvements.

You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. You're mission-driven. Building technology that improves healthcare matters to you. You're a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet. You're comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity. You communicate clearly. You can explain technical things in a way that makes sense for whoever you're speaking with. You're comfortable with code. You've spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.

Initial call - 30 minutes with Lyn, Technical Recruiter. Behavioral interview - 30 minutes with Eliot - Customer Support Lead. Technical interview (live debugging pair programming) - 60 minutes with x2 engineers. Paid trial day - learn what it would be like to work here and meet the rest of the team.

$90K - $130K [based on experience and location]. Your salary is dependent on your location and experience level. Equity (extended exercise post 2 years of employment). Company and team offsites. Monthly learning budget of $150 for personal development and productivity. $100 monthly wellness budget. Flexible, remote-first working - including $1K for home office equipment. Coworking budget. 36 days paid time off (including bank holidays). Premium healthcare coverage. 4% monthly contribution to pension/401k. Yearly blood test on us. Enhanced parental, foster, and adoption leave.

We only hire folks physically based in GMT and EST timezones. We do not sponsor visas right now given our stage.