Technical Training Specialist

Technical Training SpecialistEaton's ES AMER ESS division is currently seeking a Technical Training Specialist. This role is located at our Waukesha, WI facility. No relocation assistance will be provided. The expected annual salary range for this role is $86000 - $126000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What You'll Do:The primary function of the Technical Training Specialist is to be a skilled technical communicator who manages the purchased customer visits for audits, inspections and test witnesses. In this role you will:Lead development, delivery, and maintenance of training content (onboarding, job aids, videos, electronic documentation) to build organizational capability and ensure ISO and industry standard compliance.Conduct training sessions, audits, and validation activities to ensure accuracy and alignment with internal procedures and standards (ISO 9001/14001, ANSI, IEEE, CSA, NEMA).Process and validate customer orders, ensuring alignment between purchase orders, proposals, and specifications; resolve discrepancies and prepare accurate documentation for engineering and manufacturing.Execute formal order change, hold, and cancellation processes, communicating impacts across all affected functions.Approve and negotiate pricing within guidelines, applying market intelligence to support win strategies and margin goals.Provide technical product and application support to customers, agents, and internal teams, serving as a cross-functional liaison.Support quotation and ERP systems through training, testing, feedback, and continuous improvement initiatives in collaboration with Sales and IT.Engage directly with customers through site visits, plant tours, and Customer Service Center interactions, representing the business with strong technical expertise.Manage strategic customer and agent accounts, identify operational and improvement opportunities, and support product growth strategies.Drive continuous improvement across training, proposals, order management, and cross-functional workflows.Independently coordinate transformer orders from receipt through delivery, resolving technical, scheduling, and customer-driven issues to ensure successful execution.Qualifications:Basic Qualifications:Bachelor's Degree in Engineering from an accredited institution, OR a Bachelor's Degree from an accredited institution with a minimum of 2 years of experience in a technical field.Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.No relocation assistance will be provided for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.Preferred Qualifications:Electrical or Mechanical Engineering degreeTwo (2) years of product, customer service, inside sales, or proposals experience in a technical field.One (1) year of experience using ERP and quotation systemsSkills:Knowledge of electric power distribution transformers and their components and accessoriesKnowledge of typical applications, equipment, systems and standards for electric power distribution transformersExcellent oral, interpersonal and written skills with the ability to effectively communicateDetail oriented, with the ability to balance multiple priorities and work to deadlines with a high degree of accuracyKnowledge of Microsoft Office (Word, Excel, Power Point), SAP or other ERP related system and the ability to utilize such tools to analyze data and solve routine problems