Veterinary Receptionist

Job Title: Receptionist

For over 40 years since 1981, Oak View Animal Hospital has served the Hoover, Alabama community as a trusted partner in comprehensive veterinary care. You will be joining an established hospital known for personalized care and medical excellence, reflected by our exceptional 4.9-star Google rating and major local recognition as "Best Veterinarian in Shelby County" by Shelby Living Magazine and one of the "Best Veterinarians in Birmingham" by Birmingham Magazine. We treat our patients like our own, and we invite you to do your best work alongside a highly respected team that truly believes in improving lives. Your professional growth is a priority at Oak View Animal Hospital. As a crucial teammate, you will join a hospital that is supported by a network dedicated to investing in its people. This partnership provides our teammates access to comprehensive mentorship and robust educational resources designed to help you grow professionally, whether you are seeking to advance into leadership or achieve a credentialed veterinary technician status. We ensure all teammates have the tools, guidance, and access to internal specialty consultations necessary to succeed in a demanding yet rewarding medical environment. We pride ourselves on offering full-service medical support for small animals, ensuring you have the resources needed to deliver high-quality patient outcomes. The scope of our services is comprehensive, covering everything from foundational Wellness and Prevention programs to advanced capabilities like sophisticated Testing and Diagnostics and complex Surgical Procedures. You will also be actively involved in providing critical Urgent Care services to the community, making this an ideal environment if you are looking to continuously sharpen your diagnostic skills and expand your expertise in Advanced Care modalities. Located in Hoover, Alabama, you will find yourself in one of the Birmingham metro area's most desirable and family-friendly suburbs. Hoover offers an excellent quality of life with abundant outdoor activities, premier shopping, and easy access to the vibrant cultural centers of Birmingham. If you appreciate a warm, established community setting combined with metropolitan amenities, Hoover provides the perfect backdrop for balancing your professional commitment to patient care with a rich and fulfilling personal life.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.