People & Culture Director - Intercontinental San Antonio Riverwalk
$120k - $130kFull-time
IHG Hotels & Resorts
About InterContinental San Antonio Riverwalk
Perfectly positioned on the San Antonio River Walk between the heart of downtown and The Pearl District, InterContinental San Antonio Riverwalk offers a luxury stay with effortless access to the city's celebrated restaurants, cultural attractions, and vibrant neighborhoods. Discover thoughtfully designed 390 rooms , exceptional dining, and elevated hospitality in one of San Antonio's most connected luxury destinations. Role Purpose As People & Culture Director, you'll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You'll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. Key Accountabilities People
Perfectly positioned on the San Antonio River Walk between the heart of downtown and The Pearl District, InterContinental San Antonio Riverwalk offers a luxury stay with effortless access to the city's celebrated restaurants, cultural attractions, and vibrant neighborhoods. Discover thoughtfully designed 390 rooms , exceptional dining, and elevated hospitality in one of San Antonio's most connected luxury destinations. Role Purpose As People & Culture Director, you'll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You'll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. Key Accountabilities People
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on HR disciplines to foster productivity and enhance performance
- Welcome and conduct new team member orientation.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure hiring standards and applicable laws and regulations are followed.
- Build great relations with outside contacts.
- Help create and work within the HR budget.
- Monitor staffing and labour standards to manage costs.
- Mitigate financial risks associated with employee relations issues.
- Identify and analyse local compensation and benefits practices to ensure financial competitiveness.
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws and hotel or company policies and procedures.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
- Bachelor's degree / higher education qualification / equivalent
- 4 years' of related experience in HR
- Some supervisory experience also preferred
- Professional HR designation preferred
- Ability to maintain confidentiality to the extent possible in all HR related matters
- Must speak local language(s)
- Other languages preferred
Vacancy posted 21 hours ago
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