Human Resources Manager

Job Location: Haven for Hope of Bexar County – San Antonio, TX 78207 Position Type: Full Time Education Level: 4 Year Degree Salary: $90,000.00 – $110,000.00 per year Job Summary The HR Manager is a dynamic, hands‑on operational and strategic HR leader who plays a critical role in supporting the organization. Partnering closely with the Director of Human Resources and department leaders across all shifts and program areas, this role drives the day‑to‑day execution of all HR functions including employee relations, talent acquisition, compliance, compensation, benefits, training, and HR systems management. The HR Manager leads and develops a team of HR professionals, coaches supervisors and managers across all shifts, and ensures consistent, equitable, and legally compliant HR practices throughout the organization. This individual must be comfortable operating in a dynamic and 24/7/365 organization. Essential Duties and Responsibilities Employee Relations & Engagement Serve as the primary escalation point for complex employee relations matters including harassment, discrimination, misconduct, and workplace conflict across all shifts and program areas. Lead thorough, objective, and timely investigations in accordance with organizational policy and applicable law, ensuring consistency across workforce. Coach and develop supervisors and managers on HR policies, corrective action, disciplinary documentation, and performance conversations. Oversee leave management programs including FMLA, ADA accommodations, personal leaves, and workers' compensation, ensuring continuity of care in round‑the‑clock operations. Design, implement, and evaluate employee engagement and recognition programs that reach staff across all shifts, including overnight and weekend employees. Conduct and analyze employee engagement survey data to identify retention risks and develop targeted action plans. Partner with leadership to maintain a workplace culture that delivers care, accountability, and accomplishment. Recruitment & Selection Oversee full‑cycle recruiting operations across all levels of the organization, with emphasis on hard‐to‐fill positions. Lead recruiting efforts for manager, supervisor, and director‑level positions. Develop and maintain partnerships with community organizations, reentry programs, recovery programs, and workforce development agencies to support inclusive, second‑chance hiring. Establish, monitor, and report on recruiting KPIs including time‑to‑fill, cost‑per‑hire, offer acceptance rates, etc. Oversee applicant tracking system (ATS) management and ensure consistent, compliant candidate workflows. Own the design and continuous improvement of the new‑employee onboarding program, ensuring orientation and integration experiences are accessible for staff starting on any shift. Partner with department heads to conduct proactive workforce planning discussions and anticipate staffing needs across all operational hours. Compensation, Benefits & Payroll Lead the annual compensation review cycle including market benchmarking, internal equity analysis, and pay recommendations for leadership approval. Manage and evaluate compensation structures. Oversee benefits open enrollment including carrier coordination, employee communications, and educational sessions accessible to all‑shift staff. Partner with the Benefits/Payroll Specialist to ensure payroll accuracy, timely processing, and compliance with shift differentials, overtime regulations, and multi‑shift pay structures. Ensure payroll and benefits administration practices comply with all applicable federal, state, and local regulations. Training & Development Assess organizational training needs across all departments and shifts and develop an annual learning and development plan with measurable outcomes. Oversee the design and delivery of compliance training, leadership development, supervisor skill‑building, and mission‑aligned staff development programs. Ensure training is delivered in formats and at times accessible to staff across all shifts including evenings, weekends, and overnights. Identify, evaluate, and manage external training vendors and community learning partnerships. Track training completion, evaluate program effectiveness, and report outcomes to the Director of Human Resources. Compliance & Audits Ensure all HR policies, procedures, and employment practices comply with federal, state, and local law. Maintain and annually update the employee handbook in collaboration with leadership and legal counsel. Lead HR audit preparation, response, and corrective action planning. Stay current on employment law changes impacting a 24/7 workforce, including wage and hour regulations, scheduling laws, and shift‑specific compliance requirements. Oversee workers' compensation program administration including claims coordination and return‑to‑work programs. Performance Management Design, administer, and continuously improve the organization‑wide performance management program including evaluation tools, rating calibration, and timelines. Coach managers across all shifts through performance improvement plans, disciplinary actions, and involuntary separation decisions. Analyze performance data to identify trends and inform training, development, and workforce planning strategies. HR Operations, HRIS & Reporting Oversee HRIS data governance and integrity, lead system optimization efforts, and ensure all team members are trained on system use. Develop and present HR metrics, dashboards, and trend analyses for regular review by HR Director and leadership team. Support strategic workforce planning and contribute to the organization’s long‑term operational and staffing goals. Other Duties Maintain availability and responsiveness to support urgent HR matters that arise during non‑standard hours in a 24/7/365 operation. Perform other duties as assigned. Qualifications Education: Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field. Minimum 7 years of progressive HR experience, with at least 3 years in a people‑management or senior HR generalist role. Demonstrated experience managing employee relations investigations and complex HR matters. Strong working knowledge of federal, state, and local employment law and HR compliance requirements. Preferred certifications: SHRM‑CP, SHRM‑SCP, PHR, or SPHR. Experience in a nonprofit, social services, residential, or mission‑driven organization. Experience with second‑chance, reentry, or barrier‑inclusive hiring programs. Experience supporting a multi‑shift, 24/7, or round‑the‑clock workforce strongly preferred. Knowledge, Skills, and Abilities Comprehensive knowledge of employment law, HR best practices, and workforce compliance. Strong leadership, coaching, and team development skills. Proven ability to build trust and credibility with employees, supervisors, and leadership across all levels and all shifts. Excellent investigation, conflict resolution, and critical thinking skills. Proficiency in HRIS platforms, ATS systems, and Microsoft Office Suite. Ability to manage competing priorities and make sound HR judgments in a fast‑paced, mission‑driven environment. High level of discretion, integrity, and confidentiality with sensitive employee and organizational information. Strong data analysis and HR reporting skills. Managerial Responsibilities Directly supervises HR Generalist(s) and HR Coordinator. Provides day‑to‑day leadership, performance coaching, and professional development support for all HR team members. Fosters a collaborative, high‑performing HR team culture that models the organization’s values. Work Environment & Physical Demands Standard office environment with regular interaction across multiple program departments and operational areas. Must be available and responsive to urgent HR matters arising outside of standard business hours in support of a 24/7/365 organization. Occasional travel to organizational program sites, off‑site meetings, or community partner locations. Prolonged periods of sitting and computer use. Occasional lifting of materials up to 15 pounds. #J-18808-Ljbffr