Front Desk Agent | Inn at Bellefield

Inn At Bellefield Front Desk Position

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Process all check-ins and check-outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Benefits:

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)

About The Team

Shaner Hotels has an exceptional opportunity at the Inn at Bellefield in the heart of New York's scenic Hudson River Valley. Located directly across from the renowned Culinary Institute of America, this unique property offers guests an inspiring blend of culinary culture, modern comfort, and timeless Hudson Valley charm.

The 137-suite hotel features spacious accommodations with fully equipped kitchens, comfortable living areas, and thoughtful amenities designed for both extended stays and leisure getaways. Guests can enjoy a distinctive culinary and social experience on property, including a welcoming lounge, outdoor patio with a cozy firepit, and an extensive fitness center.

For meetings, celebrations, and special events, the Inn at Bellefield offers a flexible, multi-purpose gathering space designed to seamlessly accommodate a variety of corporate and social occasions. Its convenient locationless than 90 minutes from New York Citymakes it an ideal destination for weekend escapes, business travel, and unforgettable experiences for both domestic and international guests.

If you're passionate about hospitality and creating memorable guest experiences, Inn at Bellefield offers an extraordinary opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, innovation, and delivering exceptional service in one of New York's most beautiful destinations.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 236835
• Locations 25 Old Vineyard Pl, Hyde Park, NY, 12538, US (On-site)
• Job Schedule Full time
• Brands Residence Inn
• Job Category Front Desk