Business Operations Coordinator

Full-Time | Monday–Friday | $26–$30/hr Maxalea Landscaping | Baltimore, MD Maxalea Landscaping is hiring a Business Operations Coordinator to support our Baltimore, MD branch. This role is focused on keeping daily business operations organized and moving by supporting accounts receivable, accounts payable, customer service, work ticket management, contract tracking, employee timekeeping, and administrative projects. This is a great opportunity for someone with strong office experience who is organized, detail-oriented, customer-focused, and comfortable handling a variety of administrative and operational responsibilities in a busy branch environment. The ideal candidate is dependable, proactive, professional, and able to prioritize deadlines while supporting both internal teams and external customers. Why Join Maxalea Landscaping? At Maxalea Landscaping, our administrative and operations teams play an important role in supporting customers, employees, field teams, and branch leadership. As the Business Operations Coordinator, you will help ensure that billing, payments, customer requests, work tickets, contracts, and daily office processes are handled accurately and efficiently. This role is a great fit for someone who enjoys being a reliable point of contact, solving problems, staying organized, and helping a team run smoothly behind the scenes. What You’ll Do As a Business Operations Coordinator , your primary focus will be supporting branch operations, customer service, accounting administration, contract tracking, work ticket management, and employee timekeeping. You will also be cross‑trained to support other administrative areas of the branch as needed. Accounting & Financial Administration Oversee the Accounts Receivable invoicing process Batch, code, and send Accounts Payable invoices to the Corporate A/P team Reconcile vendor statements and help resolve discrepancies Process client credit card and ACH payments timely and accurately Maintain accurate records related to invoices, payments, vendor statements, and customer accounts Assist with follow‑up on billing, payment, and account‑related questions Support accurate documentation and communication between the branch and corporate accounting teams Customer Service & Work Ticket Support Serve as a lead customer service representative for the branch Answer incoming phone calls in rotation with other staff members Respond to customer inquiries in a professional and helpful manner Assist with resolving escalated customer service issues Manage work tickets and help ensure requests, updates, and follow‑through are tracked accurately Communicate with internal teams to help resolve customer or operational requests Maintain accurate records of customer interactions, service requests, and follow‑up items Contracts, Operations & Administrative Support Support new customer contract intake and tracking Maintain organized records for contracts, customer information, and branch documentation Assist the Director of Administration with administrative projects as they arise Help improve office processes, communication, and follow‑through Support branch leadership and internal teams with administrative tasks as needed Cross‑train across other administrative functions to provide coverage, support, and mentorship Payroll & Employee Timekeeping Support Review and correct employee punch times and job allocations Assist with accurate timekeeping records and follow‑up on missing or incorrect punches Communicate with employees and managers to help resolve timekeeping questions Support payroll‑related administrative tasks as needed Additional duties may be assigned based on business needs. What We’re Looking For High school diploma or equivalent required Associate degree preferred At least 5–7 years of office, administrative, customer service, accounting support, or operations support experience Previous experience in accounts receivable, accounts payable, invoicing, customer service, work order tracking, or contract administration preferred Experience in landscaping, construction, field services, property services, or a similar industry is a plus Strong computer skills, including Microsoft 365 applications such as Outlook, Excel, and Word Experience with accounting systems, ERP systems, invoicing platforms, customer management systems, or work ticket systems is a plus Strong verbal and written communication skills High level of internal and external customer service Excellent organization, accuracy, and attention to detail Ability to prioritize tasks, meet deadlines, and manage shifting priorities Strong problem‑solving skills and follow‑through Ability to handle confidential and financial information professionally Positive attitude and ability to build strong relationships with customers, employees, vendors, and internal teams Strong sense of ownership, accountability, and professionalism Work Environment This position is based in a standard business office setting and includes regular use of computers, phones, and office equipment. The role may require prolonged periods of sitting and occasional lifting of files or office supplies up to 20 lb. The typical schedule is Monday through Friday during standard business hours, with some flexibility needed to work outside of regular hours when business needs require it. Occasional travel to other branch locations may be required. Apply Today If you are organized, detail‑oriented, customer‑focused, and ready to support a busy operations team, we’d love to hear from you. Apply today to join Maxalea Landscaping in Baltimore, MD as our next Business Operations Coordinator . #J-18808-Ljbffr