Customer Relations Manager

Overview About the Job: We are searching for a dynamic Customer Relations Specialist to handle customer concerns. Responsibilities Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Resolve customers' service or billing complaints by performing activities such as exchanging Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers Refer unresolved customer grievances to upper management for further investigation Determine charges for service requested, collect deposits or payments, or arrange for billing Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Solicit sales of new or additional services or products Order tests that could determine the causes of product malfunctions Obtain and examine all relevant information to assess validity of complaints and to determine possible causes Experience and Requirements Minimum 3 years in a customer service capacity, and 1+ year of outbound calling experience. Strong sales skills towards overcoming objections. An independent self-starter who takes initiative and responsibility. Highly organized and detail oriented. Excellent verbal and written communication skills. #J-18808-Ljbffr