VIP Support/Customer Engagement - Mid

This position is based in Arlington, VA and is 100% on-site Shift Day CUSTOMER MIGRATION & NETWORK CONNECTIVITY. conduct technical exchange meetings with customers prior to connecting to CESO services and migration of data. coordinate with other CESO vendors and\or Government offices to successfully onboard new customers, networks, and data onto the CESO network with seamless transition. develop, implement, and deliver supporting processes to facilitate migrations and connections, to include process improvements. CUSTOMER EXPERIENCE MANAGEMENT. coordinate monthly, bi-annual, and annual engagements with customers through meetings, conferences, and surveys to determine customer satisfaction with CESO products and services as well as conduct requirements gathering sessions. provide detailed minutes of meetings, conferences, and survey outcomes and requirements listings. The Contractor will also provide detailed analysis of customer survey results and suggestions for improvements. conduct ad hoc outreach activities based on their or the Government’s observation of a specific customer or community issue. CUSTOMER TRAINING. work closely with all functional areas of the CESO Program to develop and maintain training, conference, briefing, and “leave behind” materials for CESO customers. will also provide training of specific systems or applications to customers both in scheduled forums and on an ad hoc in-person basis. Provide basic End User training when deploying the cloud desktop IAW CESO procedures. VIP SUPPORT. provide VIP support to defined customers provided by CESO, Deputy Chief Information Officer (DCIO) Cybersecurity, and/or DoD Special Access Program Central Office (SAPCO). VIP support is defined as Tier 2 and Tier 3 one-on-one, hands on support with specific CESO end-users. leverage all CESO functional areas in order to support and resolve end-user issues/problems. assist in HW and SW replacement activities for VIP end-users and non-VIP end-users during full scale refresh efforts. performed locally throughout the National Capital Region (NCR). Join a dynamic team where your ideas matter and your career thrives. #J-18808-Ljbffr RMantra Solutions