Operations and Property Coordinator - Remote Position

About the FHC

Formed in the Summer of 2010, the Fraternity Housing Corporation (FHC) elevates the value of Alpha Gamma Delta membership by providing safe, competitive, and attractive housing and storage facilities for the members of Alpha Gamma Delta. The FHC fulfills its mission through professional property management and prudent financial management, as well as innovative, diligent, and future-focused investments in property and property improvements. The FHC owns or leases more than 95 Alpha Gamma Delta homes, dorms, lodges, suites, and storage spaces across the United States and is committed to providing the highest quality property management support for each unique chapter served.

About the Position

Job Summary:

The Operations & Property Coordinator provides vital administrative, systems, and operational support while serving as a central backbone for housing operations. This position plays a key role in vendor logistics, compliance tracking, database management, record keeping, reporting, and filings while supporting leadership.

Duties/Responsibilities:

• Perform numerous tasks within Salesforce, including updating records, maintaining accurate data, and running reports
• Update and maintain asset records across spreadsheets, Salesforce, and other applicable systems
• Support interior design projects by managing furniture and décor orders, coordinating vendors, and tracking project timelines, status, budgets and maintaining/communicating project schedules
• Oversee various facility preventative maintenance contracts, maintaining accurate contract records, tracking renewal dates and ensuring service visits are executed
• Manage chapter storage unit rentals, including rental contract administration, new rental arrangements, and rate negotiations
• Maintain and update master spreadsheets, including historical rates, campus enrollment, Member agreements, occupancy data, and membership records
• Document financial responses, notes, and status updates in the appropriate systems to ensure clear communication and complete audit trails
• Manage and track RPM (Regional Property Manager) travel schedules, visit checklists, and follow-up action items across chapter locations
• Draft, organize, and distribute quarterly budget communications and updates to House Directors across all chapter locations
• Assist with the Educational Area Grant (EAG) program, including preparing applications and reports, tracking projects, and collecting and processing invoices
• Facilitate RMA creation and process member agreements through Adobe Sign, tracking execution status, reminders, and completed documentation
• Generate, organize, and summarize member survey data to generate operational insights and support property management decisions
• Conduct research and gather market and operational data to support leadership decision-making and property management initiatives
• Maintain Mitty (SafetyCulture) report workflows, tracking report completion, filing and distributing reports and ensuring follow-up action items are communicated to appropriate staff members
• Coordinate cleaning and landscaping annual evaluation by reviewing vendor schedules, tracking performance quality, and monitoring price.
• Maintain and reconcile accurate facility resident rosters across properties, ensuring alignment with Resident Member Agreements and any other occupancy records. alignment
• Collect and distribute accurate member emergency contact records to facilitate rapid communication during an emergency
• Process and organize digital mail, incoming electronic correspondence, and document distribution to ensure timely routing to appropriate team members
• Other duties as assigned

Competencies:

• Customer Focus - Build strong customer relationships and deliver customer-centric solutions
• Communicate Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action Oriented -Takes initiative to ensure all applicable safety and FHC requirements are met
• Drives Results - Consistently achieve results, even under tough circumstances
• Plans and Aligns - Plan and prioritize work to meet commitments aligned with organizational goals.
• Optimizes Work Processes - Know the most effective and efficient processes to get things done, with a focus on continuous improvement

Required Knowledge/Skills/Abilities:

• Goal and team oriented, able to work independently while staying aligned with team goals
• Comfortable working remotely
• High attention to detail, organizational skills, and time management
• Working knowledge of Microsoft Office, including Excel
• Strong written and verbal communication skills
• Willing to learn internal systems and terminology unique to Alpha Gamma Delta
• Able to prioritize tasks in high-pressure situations with minimal oversight

Education:

• High School Diploma or equivalent required
• College Degree in Business Administration, Communications, Real Estate, or a related field preferred

Experience:

• 2+ years of administrative support, office management, or property management operations experience required
• Demonstrated experience working within CRM tools (e.g., Salesforce), digital signature platforms, and database/spreadsheet management software

Physical Demands/Work Environment/Travel:

• This is a remote position; work is primarily performed in a home office environment
• May require occasional travel for team meetings or training
• Must possess valid driver’s license

Other Duties: 

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Non-Discrimination Policy:

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.